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KCS Specialist

Location: Bengaluru, Karnataka, India

Notice

This position is no longer open.

Job Number: 28487

Position Title: Senior Product Specialist

External Description:

Our Team

The Knowledge Base (KB) team, is a group of Content Analysts who are responsible for all documentation within Informatica Global Customer Support (GCS). The team collaborates on all levels right from creation, reviews and publishing of Knowledge Base articles. We also engage on the SEO optimization side of things and ensure that our customers get what they’re looking for within the Informatica Knowledge Base and in time. The Knowledge Base team owns the entire Knowledge Curation for the Support team globally and to a wider audience.

Your Opportunity

We’re looking for a certified KCS specialist, who proactively brings in process improvement initiatives through disciplined use of measurements, accountability, analysis and discussion of process alternatives to be able to arrive at best practices. A recognized and a certified expert responsible for bringing in a KCS culture for faster resolutions to known issues, alternatively creating space for the GCS teams to focus on complex and high-profile requests.

The candidate is also responsible for monitoring site data, drawing insights, and engaging team members and the support teams as part of their daily task of curating the Knowledge Base for better adoption and maximum consumption.

KCS is an industry best practice and methodology that maximizes success through a fundamental shift in the   culture within an organization.

Our Ideal Candidate

  • Has excellent communication and strong project management skills.
  • Is comfortable working independently and collaboratively. 
  • Is able to understand the global impact of his/her actions, meet deadlines, and take on calculative risks. 
  • Has the ability to collaborate with stakeholders globally. 
  • Has the ability to understand technical concepts, customer requirements, and translate that into measurable KPIs
  • Goes above and beyond their job description to up the stakes

City: Bangalore

State: Karnataka

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: KCS Specialist

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-SU1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Up to 25%

Location_formattedLocationLong: Bangalore, Karnataka IN

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