Principal Customer Success Technologist - 28505
United States
Employment Type: Exempt
Job Category: Customer Experience
Description
Informatica is currently looking for a Principal Customer Success Technologist with experience in data governance to join our team.
Job Summary
As a Principal Customer Success Technologist, you will serve as the owner of the technical agenda with responsibility for explaining, training, analyzing the technical aspects of the solution to customers. Working with Customer Success Managers, you'll manage the technical sales cycle to ensure new business opportunities come to fruition and generate revenue for the company. In the role of Principal Customer Success Technologist, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Principal Customer Success Technologist you must have strong technical, communication, collaboration, and leadership skills.
What You’ll Do
- Providing architecture and design, use case development and solution implementation advice.
- You would also be interacting closely with our Adoption services and Professional services and have a seamless handoff for broader services engagements.
- You will also work with the Product/Engineering Teams to understand best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs.
- In this role, you'll serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement.
Key Essentials
- A college degree.
- At least 10 years of experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions.
- Experience with Data Governance: specifically, Enterprise Data Catalog and Data Privacy Management.
- Consulting experience.
What Does Success Look Like?
- You'll proactively engage with customers and prospects to demonstrate our solutions and effectively communicate the key differentiators. To set the stage for successful implementations you'll assist customers with initial product evaluations and testing. Connecting the dots between the technical requirements of a project and the business requirements is elemental to the success of this position.
Nice to Have
- Experience with Informatica solutions.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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