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Senior Product Specialist

Location: Toronto, Ontario CA


Job Number: 28577

Position Title: Senior Product Specialist

External Description:

Our Team 

Our team provides technical support for Informatica products. Informatica is complex, enterprise-level software application used by fortune 500 organizations. We play a vital role not only with regard to revenue generation, but also with Informatica’ s reputation within customers. We’re the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 11 years, in customer loyalty for the Data Integration sector, within the globe 


Your Opportunity 

We are looking for a Product Specialist/Senior Product Specialist, with a proven record of accomplishment in technical field to join our Advanced Support team.  

As an employee with Informatica,  

  • You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool. 
  • Thriving in a fast-paced and complex Big Data edition of Informatica environment, you’ll work with our Big Data customers and solve their complex technical problems, related to the product and its peripheries like connectors, Hadoop clusters and it associated ecosystem, database, OS, Network etc.  
  • On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena. 



Our Ideal Candidate 

  • You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.  
  • You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy  
  • Is comfortable working both independently and collaboratively?  
  • You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.  
  • Demonstrated experience with the Hadoop ecosystem. 
  • Applying your superior business acumen and resource management skills you meet requirement and set the example for good work procedures. In addition to the attributes mentioned, you’ll also be able to: 
  • Inspire and motivate people to rally support behind the vision, make it sharable by everyone. 



Your Responsibilities 

This key individual will serve as Product Specialist for both internal and external customers. This position will also work closely with internal development and support staff to solve technical product problems and provide third line support. Primary responsibilities involve troubleshooting complex technical problems and working with the customer and Informatica development to resolve technical roadblocks. Will also facilitate, drive and support the customers' implementation process, working closely with our customers' implementation teams and Informatica technical support. He/she will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships. 

Additional responsibilities include but are not limited to the following: 

  • Manage customer support technical issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.  
  • Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.  
  • Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions.  
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.  
  • Author, edit, publish and maintain an on-line knowledge base of known issues/solutions.  
  • Provide regular reports for management that measure the effectiveness of the technical support function 



Your Qualifications 


  • A BS/MS in Computer Science or related technical field, 
  • 2+ years of industry experience in Big Data environment. 
  • Prior experience in troubleshooting problems to the source code level in Java  
  • Analytical and problem solving skills, applied to Big Data domain 
  • Strong debugging and troubleshooting skills. 
  • Proven understanding with Spark, Hadoop and HBase. 
  • Familiarity with data loading tools like Flume, Sqoop. 
  • Hands on experience in SparkSQL/HiveQL. 
  • knowledge on Hadoop application frameworks like Spark,tez 
  • Good aptitude in multi-threading and concurrency concepts. 
  • General operational expertise such as good troubleshooting skills, understanding of system’s capacity, bottlenecks, basics of memory, CPU, OS, storage, and networks.  
  • Ability to write Spark application jobs.  
  • Good knowledge of Linux /Unix 
  • Hands on experience on Linux/Unix scripting. 


  • A high degree of analytical and problem solving abilities. 
  • Constructively work together as a team, sharing ideas and resources. 
  • Ability to work with minimum supervision. 
  • Ability to work under own initiative and respond to peaks in demand. 

City: Toronto

State: Ontario

Alternative Location(s) :

Community / Marketing Title: Senior Product Specialist

Company Profile:

Who We Are

Informatica empowers the world's most progressive companies to realize data-driven digital transformations that are changing the world.  To do this, we live by our We "DATA" values. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Together, we are conquering the impossible with data and changing what was once unimaginable into what’s now common—making lives richer, businesses stronger, and our world better.

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.  We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage:

Navigating COVID-19 and Beyond

  • Since March 2020, our INFA Team have been working remotely to do our part to slow the spread of COVID-19
  • During this time, work-life balance and the well-being of our team has been a priority for us. In lieu of not being in the office, our teams are actively participating online via video chats. You'll find groups connecting for online games, virtual break rooms, online training, yoga, morning coffee, and so much more!
  • We're also offering all teammates the ability to expense home office items (monitor, chair, desk, etc…) to ensure that you're as comfortable as possible

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Informatica

Follow us to meet our team, learn more about life, careers, and events at Informatica. Conquering the Impossible with data, come join #LifeAtINFA!

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Travel Requirement: Limited

Location_formattedLocationLong: Toronto, Ontario CA

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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