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Senior Software Engineer

Location: Bangalore, Karnataka IN

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Job Number: 28970

Position Title: Sr Technical Support Engineer

External Description:

Position : Senior Software Engineer / Software Engineer 

*Primary Responsibility: 

This key individual will serve as Technical Support champion for both internal and external customers. The Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer. 

Diagnose and resolve technical inquiries related to Informatica software products. 

Manage communications to customers at all levels to maintain positive relationships. 

Utilize information tools, training and experience to provide high level of customer satisfaction 

Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products 

Mentor and assist junior engineers to define action plans towards successful issue resolution and ensure customer satisfaction 

Acquire specialized knowledge in specific Informatica Products 

Liaise with Engineering and QA teams on technical discussions as required to ensure tracking and resolution of Change Requests 

  • Review business procedures and processes to improve Quality of service 

Requirements: 

  • Bachelor’s degree in Computer Science or related technical field with 3+ years of industry experience OR Master’s degree in Computer Science or related technical field with 3+ years of industry experience in supporting mission critical software components 
  • Strong experience in Linux OS scripting and architecture 
  • Excellent grasp of relational database management theory and practices 
  • Excellent written, verbal communication skills 
  • High degree of analytical and problem-solving abilities 
  • Team player who shares ideas and resources 
  • Ability to work with minimum supervision 

Desired: 

  • Experience with AWS, Azure, Databricks, Big Data technologies or Informatica Data Quality 

The candidate must be proficient in spoken and written English to be able to communicate with Customers globally 

City: Bangalore

State: Karnataka

Alternative Location(s) :

Community / Marketing Title: Senior Software Engineer

Company Profile:

Who We Are

Informatica empowers the world's most progressive companies to realize data-driven digital transformations that are changing the world.  To do this, we live by our We "DATA" values. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Together, we are conquering the impossible with data and changing what was once unimaginable into what’s now common—making lives richer, businesses stronger, and our world better.

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.  We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage:

Navigating COVID-19 and Beyond

  • Since March 2020, our INFA Team have been working remotely to do our part to slow the spread of COVID-19
  • During this time, work-life balance and the well-being of our team has been a priority for us. In lieu of not being in the office, our teams are actively participating online via video chats. You'll find groups connecting for online games, virtual break rooms, online training, yoga, morning coffee, and so much more!
  • We're also offering all teammates the ability to expense home office items (monitor, chair, desk, etc…) to ensure that you're as comfortable as possible

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Informatica

Follow us to meet our team, learn more about life, careers, and events at Informatica. Conquering the Impossible with data, come join #LifeAtINFA!

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Travel Requirement: Up to 25%

Location_formattedLocationLong: Bangalore, Karnataka IN

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit Informatica.com, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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