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Software Engineer

Location: Bangalore, Karnataka IN

Notice

This position is no longer open.

Job Number: 28970

Position Title: Technical Support Engineer

External Description:

Position : Senior Software Engineer / Software Engineer 

*Primary Responsibility: 

This key individual will serve as Technical Support champion for both internal and external customers. The Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer. 

Diagnose and resolve technical inquiries related to Informatica software products. 

Manage communications to customers at all levels to maintain positive relationships. 

Utilize information tools, training and experience to provide high level of customer satisfaction 

Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products 

Mentor and assist junior engineers to define action plans towards successful issue resolution and ensure customer satisfaction 

Acquire specialized knowledge in specific Informatica Products 

Liaise with Engineering and QA teams on technical discussions as required to ensure tracking and resolution of Change Requests 

  • Review business procedures and processes to improve Quality of service 

Requirements: 

  • Bachelor’s degree in Computer Science or related technical field with 3+ years of industry experience OR Master’s degree in Computer Science or related technical field with 3+ years of industry experience in supporting mission critical software components 
  • Strong experience in Linux OS scripting and architecture 
  • Excellent grasp of relational database management theory and practices 
  • Excellent written, verbal communication skills 
  • High degree of analytical and problem-solving abilities 
  • Team player who shares ideas and resources 
  • Ability to work with minimum supervision 

Desired: 

  • Experience with AWS, Azure, Databricks, Big Data technologies or Informatica Data Quality 

The candidate must be proficient in spoken and written English to be able to communicate with Customers globally 

City: Bangalore

State: Karnataka

Alternative Location(s) :

Community / Marketing Title: Software Engineer

Company Profile:

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.  We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage:

Informatica is the enterprise cloud data management leader, helping enterprises overcome critical business challenges by leading with the power of data. Processing over 15 trillion cloud transactions a month, Informatica enables the world’s most innovative companies to take a cloud-first, cloud-native approach to modernize their data infrastructure, gain a 360-degree view of their business, and drive data governance and privacy. Informatica is the market leader in all five key categories of enterprise data management and has been the trusted partner to more than 9,500 customers.  Connect with Informatica at www.informatica.com, LinkedIn, Twitter, and Facebook.

Conquering the Impossible with data, come join #LifeAtINFA!

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

  

Travel Requirement: Up to 25%

Location_formattedLocationLong: Bangalore, Karnataka IN

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit Informatica.com, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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