Our Team

Our team provides technical support for Informatica products. Informatica is complex, enterprise-level software application used by fortune 500 organizations. We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation within customers. We’re the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 12 years, in customer loyalty for the Data Integration sector, within the globe

Your Opportunity

We are looking for a Product Specialist/Senior Product Specialist, with a proven record of accomplishment in technical field to join our Advanced Support team.

As an employee with Informatica,

• You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
• Thriving in a fast-paced and complex Informatica environment, you’ll work with our Informatica Enterprise Data Catalog Customers and solve their complex technical problems, related to the product and its connectors, Database, OS, Network etc.
• On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena

Our Ideal Candidate

• You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
• You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
• You comfortable working both independently and collaboratively.
• You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
• You are expert C++ programmer, and have in-depth knowledge on Programming and systems (OS etc.)
• Applying your superior business acumen and resource management skills you meet requirement and set the example for good work procedures. In addition to the attributes mentioned, you’ll also be able to:
• Inspire and motivate people to rally support behind the vision, make it sharable by everyone.

Your Responsibilities

This key individual will serve as Product Specialist for both internal and external customers. This individual would be resolving Advanced technical support issues by actively engaging customers via calls or emails.  The individual will work closely with internal development and support staff to solve technical product problems and provide third line support.

Primary responsibilities involve troubleshooting complex technical problems and working with the customer and Informatica development to resolve technical roadblocks. This individual will also facilitate, drive and support the customers' implementation process, working closely with our customers' implementation teams and Informatica technical support engineers. Individual will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.

Additional responsibilities include but are not limited to the following:

• Manage technical issues daily. Assess, isolate and diagnose the problem, suggest potential fixes to R&D and resolving the issue.
• Provide technical assistance(/advise) to support engineers, partners, sales engineers

              and post-sales consultants.

• Provide root-cause analysis for customer issues.
• Replicate product bugs to determine the problem root-cause(s), issue work-arounds and solutions.
• Coordinate with Quality Assurance and Engineering teams assist in identifying, reporting and resolving product defects.
• Contribute knowledge via authoring (/reviewing) whitepapers, articles etc.
• Provide regular reports to management that measure the effectiveness of the technical support function..

Your Qualifications

• A BE/ME/BTech/MTech in Computer Science or related technical field,
• 3-6 years of industry experience in Developing/supporting mission critical software components.

Mandatory Skills

• Experience as programmer in C++ is required
• Experience with Debugging skills in Thread & Heap dump analysis.
• Experience in RDBMS like Oracle.

Preferred Skills

• Experience in LINUX operating system

• Ability to work with minimum supervision.
• Ability to work under own initiative and respond to peaks in demand.
• Excellent written and verbal communication and problem-solving skills are essential.
• A high degree of analytical and problem-solving abilities.
• Constructively work together as a team, sharing ideas and resources.