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Lead Technical Support Engineer

Location: Redwood City, California US


Job Number: 29711

Position Title: Lead Technical Support Engineer

External Description:

Informatica is currently looking for a Lead Technical Support Engineer with experience in Hadoop, Metadata, Solr, Data Profiling to join our team in Austin or Redwood City.

Job Summary

As a Lead Technical Support Engineer, you will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

In the role of Lead Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment. Additionally, you must have strong technical, communication, collaboration, and leadership skills.

Technology You’ll Use

JDBC and ODBC drivers
Linux and Windows OS
Hadoop, Solr, Cloudra
Oracle, MSSQL Server, DB2
Metadata, Business Intelligence tools, Tomcat

What You’ll Do

Mentor and train new team members.

Diagnose and resolve customer inquiries related to operating Informatica software products in customer’s environment.
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Manage communications/expectations to customers at all levels to maintain positive relationships.
Utilize information tools, training and experience to provide high level of customer satisfaction.
Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products.

Key Essentials

Bachelor’s degree in Computer Science or related technical field with 5+ years of industry experience OR Master’s degree in Computer Science or related technical field with 3+ years of relevant industry experience.
Strong desire to master Database, Data Warehousing and Business Intelligence tools.
Excellent grasp of relational database management theory and practice.
High degree of analytical, debugging, and troubleshooting skills.

What Does Success Look Like?

You will be passionate about helping our customers achieve success.

Proactive and collaborative in actively balancing critical customer issues.

Mentor other technical support engineers.

City: Redwood City


Seniority Level: Mid-Senior Level

Alternative Location(s) : Austin, TX

Community / Marketing Title: Lead Technical Support Engineer

LinkedIN Hashtag: LI-KP1

Company Profile:

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.  We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage:

Informatica is the enterprise cloud data management leader, helping enterprises overcome critical business challenges by leading with the power of data. Processing over 15 trillion cloud transactions a month, Informatica enables the world’s most innovative companies to take a cloud-first, cloud-native approach to modernize their data infrastructure, gain a 360-degree view of their business, and drive data governance and privacy. Informatica is the market leader in all five key categories of enterprise data management and has been the trusted partner to more than 9,500 customers.  Connect with Informatica at, LinkedIn, Twitter, and Facebook.

Conquering the Impossible with data, come join #LifeAtINFA!

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


Travel Requirement: Limited

Location_formattedLocationLong: Redwood City, California US

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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