Product Specialist - Data Governance

Essential Duties & Responsibilities 

• Contributes to the knowledge base of subject matter material for your area of expertise and provides feedback for enhancements and future market opportunities to fill product issues and gaps or extend competitive advantage.
• Actively participates in alpha & beta testing cycles and maintains level of expertise in technical focus area, solution or domain.
• Works to ensure technical wins during sales cycles by performing technical qualification of opportunities where regional teams lack resource on the subject matter, architect solutions from customer requirements, performing solution demonstrations & other proof points, and proving Informatica’s technical capabilities in order to reinforce the value proposition driven by the account team.
• Timely documentation within CRM / Marketing software, as applicable, of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.)
• Actively participates in obtaining "technical closure" when the product specialist team is responsible for leading an opportunity.
• Providing the interface between the field presales and other technology functions within Informatica for product direction and feedback.
• Advises on competitive stance and creates counter strategies to competitive threats in accounts (identify, evaluate their influence and positioning eg. SWOT analysis – strengths, weaknesses, opportunities, and threats).
• Creates competitive analysis, keeps up-to-date with industry thinking and product space, promotes integrated solutions, and assists in development of cross-products solutions and promotes cross-product initiatives.
• Contributes and maintains the knowledge-base of commonly used demos, presentations, best practices and FAQ's and provides subject matter material to support the broader presales team.
• Provides enablement and mentorship to the broader presales community on new and advanced capabilities of Informatica’s solutions and sufficient knowledge of the technical domain.

Knowledge & Skills

• Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
• Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
• Complete, “big-picture” understanding of the business and technical contexts of key accounts.
• Driven, self-starter who exudes leadership on account set and compels others to get on board.
• Fully adept at consultative effectiveness and establishing trust with internal and external customers.
• Advanced technical knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products.

Education/Experience

• BA/BS or equivalent educational background is preferred.
• Minimum 8+ years of relevant professional experience.