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Product Specialist- Tier 3 Technical Support

Location: Redwood City, California US

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Job Number: 30016

Position Title: Product Specialist

External Description:

Product Specialist, GCS – Advanced Product Support 

Informatica is currently looking for a Product Specialist with experience in Java, troubleshooting, and cloud systems to join our team in Redwood City. In the role of Product Specialist, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Product Specialist you must have strong technical, communication, collaboration, and leadership skills

 Job Summary

 As a Product Specialist, you will be responsible for

  • Investigating problems in Informatica Intelligent Cloud Services (IICS) components deployed on Amazon AWS and Microsoft Azure
  • Debugging the code and providing instrumented builds and fixes for the issues reported by customers
  • Troubleshooting complex technical problems and working with the customer and Informatica development to resolve technical roadblocks
  • Provide tuning guidelines for performance issues
  • Developing productivity tools to enhance the user experience and supportability of the Products
  • Recommending fixes to R&D on critical Issues in the product

Technology You’ll Use:

  • Amazon AWS and Azure ecosystems
  • Java, C++
  • Troubleshooting tools for dump analysis

 What You’ll Do:

  • As a Product Specialist you will serve for both internal teams and external customers.
  • You will be working closely with internal Engineering organization and support staff to debug the code, solve technical product problems with cloud and on prem products and provide Level 3 support.
  • You will ensure all issues are resolved or escalated to the proper resources to be resolved in a timely fashion. 
  • Interact with customers and be their trusted advisor

Skills Required:

  • Good understanding of Amazon AWS or Azure ecosystems
  • Experience in implementing/supporting SaaS applications like, amazon DynamoDB or AzureDB, etc.
  • Experience in Java debugging skills with thread & Heap dump analysis
  • Strong programming language knowledge in Java and scripting languages like Python or shell is a big plus
  • Outstanding problem-solving skills
  • Excellent learner, comfortable with Agile development practices
  • Excellent communication skills and a good team player
  • Demonstrated ability to produce high-quality results with attention to details in escalated situations.
  • Master’s in computer science or bachelor’s in computer science with 4+ years of relevant experience.

City: Redwood City

State: California

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Product Specialist- Tier 3 Technical Support

LinkedIN Hashtag: LI-JG1

Company Profile:

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.  We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage:

Informatica is the enterprise cloud data management leader, helping enterprises overcome critical business challenges by leading with the power of data. Processing over 15 trillion cloud transactions a month, Informatica enables the world’s most innovative companies to take a cloud-first, cloud-native approach to modernize their data infrastructure, gain a 360-degree view of their business, and drive data governance and privacy. Informatica is the market leader in all five key categories of enterprise data management and has been the trusted partner to more than 9,500 customers.  Connect with Informatica at www.informatica.com, LinkedIn, Twitter, and Facebook.

Conquering the Impossible with data, come join #LifeAtINFA!

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

  

Travel Requirement: Limited

Location_formattedLocationLong: Redwood City, California US

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit Informatica.com, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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