Senior Technical Support Engineer - 30081
Austin, TX, USA
Employment Type: Exempt
Job Category: Customer Experience
Description
Informatica is currently looking for a Senior Technical Support Engineer with experience in MDM Technical Support to join our team in Austin.
Job Summary
As a Senior Technical Support Engineer, you will be responsible for managing customer support issues daily, verifying issues, diagnose problems and resolve issues.
What You’ll Do
- Manage customer support technical issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
- Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
- Reproduce product behaviors to determine the problem root-cause(s), issue work arounds and solutions.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Author, edit, publish and maintain an on-line knowledge base of known issues/solutions
Key Essentials
- 4-6 years of experience in the software industry.
- Experience with Java is a must.
- Software engineering experience.
- Thorough understanding of data modeling, physical schema properties, triggers, stored procedures, and database backup, restore and recovery processes.
What Does Success Look Like?
- As a part of the MDM Technical Support, you will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the MDM support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that MDM is delivering overall superior service and support to our customers.
Nice to Have
- Development and/or Technical Support Experience with J2EE applications, especially as implemented on BEA WebLogic, IBM WebSphere, and JBoss is a plus
- Hands-on experience trouble shooting Java and J2EE related errors
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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