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Informatica MDM- Lead Product Support

Location: Bangalore, Karnataka IN

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Job Number: 30117

Position Title: Lead Technical Support Engineer

External Description:

Your Opportunity

We are looking for a Lead technical support engineer, with a proven record of accomplishment in technical field to join our Global Customer Support Organization. As a Support engineer, you will provide technical support for all Informatica products. You will be responsible for ensuring our customers’ success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Our Ideal Candidate

  • You possess superb communication and customer-relationship skills responsiveness, sensitivity, diplomacy – and are comfortable working both independently and collaboratively.
  • Your advanced problem-solving skills and technical aptitude allows you to adapt to new circumstances and learn quickly when facing new problems and challenges. 

Your Responsibilities

  • Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
  • Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.
  • Reproduce product behaviors to determine the problem root-cause(s), issue work-around and solutions
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects
  • Author, edit, publish and maintain a knowledge base of known issues/solutions - Understands impact of work on the feature/product/team
  • Guides own work to timely and complete conclusions - Provide regular reports for management that measure the effectiveness of the technical support function

Your Qualifications

    • BE , BTech, MCA degree or equivalent technical experience
    • 6+ years of industry experience in supporting mission critical software components
    • Experience with Informatica MDM, ActiveVOS, P360.
    • Exposure to Any application servers like weblogic, Jboss, websphere. 
    • Experience in JAVA, Oracle, MSSQL Server and/or DB2
    • Need some exposer on Unix/ Linux
    • Must be detailed oriented with excellent communication and customer service skills
    • Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving
    • Strong Customer Relations and Support experience; must be comfortable interacting with customers and executives in a professional and welcoming manner
    • Excellent written & verbal communication skills
    • Strong problem solving skills, ability to think about complex problems and come up with creative solutions
    • Good understanding of corporate online collaboration and knowledge management best practice
    • Expertise in multiple areas will be a plus. For example, subject matter expert within own discipline/specialty area and basic knowledge of other disciplines / specialty areas
    • Ability to work with minimum supervision
    • Ability to work under own initiative and respond to peaks in demand

 The candidate must be proficient in spoken and written English to be able to communicate with Customers globally

City: Bangalore

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Informatica MDM- Lead Product Support

LinkedIN Hashtag: LI-SK1

Company Profile:

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.  We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage:

Informatica is the enterprise cloud data management leader, helping enterprises overcome critical business challenges by leading with the power of data. Processing over 15 trillion cloud transactions a month, Informatica enables the world’s most innovative companies to take a cloud-first, cloud-native approach to modernize their data infrastructure, gain a 360-degree view of their business, and drive data governance and privacy. Informatica is the market leader in all five key categories of enterprise data management and has been the trusted partner to more than 9,500 customers.  Connect with Informatica at www.informatica.com, LinkedIn, Twitter, and Facebook.

Conquering the Impossible with data, come join #LifeAtINFA!

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

  

Travel Requirement: Limited

Location_formattedLocationLong: Bangalore, Karnataka IN

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit Informatica.com, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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