Product Specialist - 30441
Toronto, ON, Canada
Job Category: Customer Experience
Senior Software Engineer, Product Support
This key individual will serve as Product Specialist for both internal teams and external customers. The primary responsibilities involve working closely with internal Engineering organization and support staff to debug the code, solve technical product problems with cloud products and provide Level3 support. He/she will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Your Qualifications:
Master’s in computer science with 2+ years of relevant experience, or bachelor’s in computer science with 4+ years of relevant experience.
Skills Required:
o Good understanding of Amazon AWS or Azure ecosystems
o Experience in implementing/supporting SaaS applications like, amazon DynamoDB or AzureDB, etc
o Experience in Java debugging skills with thread & Heap dump analysis
o Strong programming language knowledge in Java or scripting languages like Python, or Shell is big plus
o Outstanding problem-solving skills
o Excellent learner, comfortable with Agile development practices
o Excellent communication skills and a good team player
o Demonstrated ability to produce high-quality results with attention to details
Job Responsibilities:
o Investigating problems in Informatica Intelligent Cloud Services (IICS) components deployed on Amazon AWS and Microsoft Azure
o Debugging the code and providing instrumented builds and fixes for the issues reported by customers
o Troubleshooting complex technical problems and working with the customer and Informatica development to resolve technical roadblocks
o Provide tuning guidelines for performance issues
o Developing productivity tools to enhance the user experience and supportability of the Products
o Recommending fixes to R&D on critical Issues in the product
o Interact with customers and be their trusted advisor
Your Opportunity
We are looking for a Senior Software Engineer, with a proven record of accomplishment in technical field to join our Advanced Support team.
As an employee with Informatica,
o You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
o Thriving in a fast-paced Informatica Intelligent Cloud Services(IICS) platform, you will work with our Informatica cloud customers and solve their complex technical problems related to the product and its peripheries like AWS, cloud connectivity and Network etc.
o On the job training, on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
Our Ideal Candidate
o You’re a natural leader who strives for excellence and is known for prodigious technical ability.
o You possess good communication, customer-relationship skills, responsiveness and diplomacy.
o You’re comfortable working both independently and collaboratively.
o You have advanced problem-solving skills and technical aptitude that allows you to adapt to new circumstances and learn quickly when facing new problems and challenges.
o Inspire and motivate people to rally support behind the vision, make it sharable by everyone
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
At Salesforce, we strive to create an accessible and inclusive experience for all candidates.
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Equal Opportunity Statement.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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