Software Engineer - 31040
Bengaluru, Karnataka, India
Job Category: Customer Experience
Our Team
Informatica has strategically located Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica products. GCS, India was established in 2004 to support Informatica software deployment during regional installations as well as geographically-dispersed projects. We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation within customers. We are the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 6 years, in customer loyalty for the Data Integration sector, within the globe.
Your Opportunity
We are looking for a Technical Support Engineer with a proven record of accomplishment doing support for Software products (Cloud or On-premise) to join our Global Customer Support team. In this role, you’ll use your analytical thinking and influencing skills for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. As an employee with Informatica’s Global Customer support Team: - You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool. - On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena. - Thriving in a fast-paced support environment, you’ll work with our customers and solve their complex technical problems, related to Informatica’ s flagship products like Informatica Cloud, Power Center, Data Quality and its peripheries like various databases along with different Operating Systems etc.
Our Ideal Candidate
- A high degree of analytical and problem-solving abilities. – You are someone with high energy and strives for excellence and is known as a resourceful and prodigious technical ability.
- You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy. - Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges. - Applying your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.
Your Responsibilities
- Be part of the support team in Bangalore and help provide excellent technical support experience for global customers.
- Resolve production issues and customer issues in a timely manner and ensure Service Level Agreement (SLA) compliance.
- Should be hands-on enough to do the technical trouble-shooting as well as work with engineering on product discussions.
- Look for continuous improvement by incorporating key learnings and Improve support productivity and metrics over time.
- Should be able to conceive and develop new tools which can aide with complex debugging and automation of repetitive / mundane tasks.
- You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Your Qualifications -
BE , BTech, MCA degree or equivalent technical experience - 2+ years of experience in the software industry (Supporting products on any SaaS platform preferable) - Excellent grasp of relational database management theory and practice
- Knowledge of Cloud ecosystems like SFDC, Amazon, Microsoft is highly desirable
- Experience in various operating systems such as Windows, UNIX/Linux -Experience with Web Services, WSDL, SOAP, XML, XML Schemas, XPath, ZQuery, Java, and J2ee Servers
- Any Relational Database experience like Oracle, MS-SQL, and DB2 is desirable although not mandatory
- Data Warehousing fundamentals and Knowledge of ETL and data management is desirable
The candidate must be proficient in spoken and written English to be able to communicate with Customers globally
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
At Salesforce, we strive to create an accessible and inclusive experience for all candidates.
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.
Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.
Equal Opportunity Statement.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Salesforce welcomes all.
Contact Us Trademarks Labor Condition Applications Terms of Use Privacy Policy
© 2025 Informatica Inc.