Customer Reliability Engineer - 31185
Bengaluru, Karnataka, India
Job Category: Customer Experience
Customer Reliability Engineer
Our Team
Informatica® is the only Enterprise Cloud Data Management leader that accelerates data-driven digital transformation. Informatica enables companies to fuel innovation, become more agile, and realize new growth opportunities, resulting in intelligent market disruptions. The customer support team plays a vital role in enabling customers to overcome the most complex data challenges and transform big ideas into new realities. Our technical support team being Globally Rated outstanding by TSIA prides itself in customer-centric culture and our close partnership towards accelerating our product adoption and successful implementations. Join us to be a part of a team that is passionate about delivering the best experience for our customers.
Your opportunity:
As our Customer Reliability Engineer, you will be responsible for providing world-class technical support to Informatica Cloud customers, partners, and internal teams located globally. Thriving in a fast-paced and innovative environment, you will engage at the forefront of cloud and digital transformation initiatives. Being as part of our support team you must have strong technical, communication, collaboration skills and a laser focus on customer success. You will work with world-class engineers to deliver customer-centric technical support with close collaboration between R&D and Solution architects.
Knowledge & Requirements:
- Diagnose and resolve technical inquiries related to Informatica’s hosted software products.
- Manage customer communications at all levels to maintain positive relationships.
- Collaborate between Product Ops, Cloud Trust, and various other internal teams
- Utilize information tools, training, and experience to provide a high level of customer satisfaction
- Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products
- Acquire specialized knowledge in specific Informatica Products
- Liaise with Engineering and QA teams on technical discussions as required to ensure tracking and resolution of Change Requests
- Participate in on-call rotations and shift staffing
Education & Experience:
- Bachelor’s degree in Computer Science or related technical field with 3+ years of industry experience
- Strong experience in Database administration either Oracle or SQLServer is a must
- Excellent grasp of Linux OS architecture is preferred
- Hands-on experience and knowledge of Cloud hosting infrastructure – AWS, Azure, etc
- Ability to work effectively and manage multiple customer issues simultaneously
- Excellent written, verbal communication skills
- A high degree of analytical and problem-solving abilities
- Team player who shares ideas and resources
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
At Salesforce, we strive to create an accessible and inclusive experience for all candidates.
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.
Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.
Equal Opportunity Statement.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Salesforce welcomes all.
Contact Us Trademarks Labor Condition Applications Terms of Use Privacy Policy
© 2025 Informatica Inc.