Principal Technical Writer

Job Number: 31429

Position Title: Principal Technical Writer

External Description:

Description

Informatica is looking for a Principal Technical Writer to join our team. 

Job Summary

As a Principal Technical Writer, you will be responsible for creating effective product documentation, videos, and tutorials in a fast-paced environment. You will work closely with a globally distributed team of software engineers, UX designers, product managers, doc team members, and others to create great user-facing content. 

What You'll Do

• Write highly technical content that describes product functionality
• Create project plans, maintain schedules for specific projects, and communicate documentation status to the documentation manager
• Lead writing projects that involve writers and cross-team stakeholders
• Develop tutorials to improve the first user experience
• Work with stakeholders to deliver meaningful error messages, useful UI strings, and develop clear terminology
• Contribute how-to articles, knowledge base articles, videos, walkthroughs, and other useful content
• Contribute to documentation team processes
• Edit own content for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality
• Compile, publish, and verify the content
• Mentor new writers and less experienced writers. 

Key Essentials

• Interest in growing your skills into a team lead role with management opportunities in the future
• Able to understand feature requirements and assign related writing tasks to writers.
• Able to communicate clearly and consistently with stakeholders on status and priorities.
• Able to multitask, prioritize, and set and meet deadlines
• BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences) preferred
• 10+ years of relevant professional experience
• Excellent analytical and written communication skills
• Excellent leadership and project management skills
• Able to quickly learn technical information
• Able to meet deadlines and help others meet them
• Able to develop and fine-tune documentation processes and style
• Able to understand customer requirements and incorporate them into the documentation
• Attentive to detail and accuracy is committed to excellence and owns and acts on quality problems. 

What Does Success Look Like?

• You use your excellent analytical and written communication skills to create content that helps increase customer adoption of products.
• You use your leadership and project management skills to lead projects and team members. 

What We’d Like to See

• Knowledge of master data management, relational database, and cloud concepts.
• Experience with leading writing projects that involve writers, engineers, product managers, and other stakeholders.
• Experience with DITA, XMetaL, content management systems, source control systems, Jira, and Confluence
• Experience with Adobe Creative Cloud, video software, e-learning software, and/or WalkMe

 

City: Toronto

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Principal Technical Writer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-SD1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Toronto, Ontario CA