.

.

Manager Technical Support

Location: Bengaluru, Karnataka, India

Notice

This position is no longer open.

Job Number: 31616

Position Title: Manager, Technical Support

External Description:

Our Company
Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Informatica has strategically located Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica products.

 

The Global Support Infrastructure team is an important wing of the Support technology team. It was established in 2005 to provide support to our award winning Global customer Support Team.  We have Support Labs located in Bangalore, London, Redwood City and Sao Paolo. The team works on cutting edge technologies like Hadoop, HA systems, RAC, Storage, Virtualization and Hybrid cloud technology. We play a vital role in ensuring our Support Engineers are successful in their job by helping them with their technology and infrastructure requirements are met in a timely fashion. Our technical support team is being ranked #1, continuously for 7 years, in customer loyalty for the Data Integration sector, within the globe and we take pride in playing an important role in that achievement.

Your Opportunity
we are looking for a Manager with a proven record of accomplishment to join our Global Customer Support’s Infrastructure team. In this role, you’ll be managing the Global Customer Support Infrastructure on which the customer issues are recreated and thus helping our support team do their job more efficiently and effectively. As an employee with Informatica’s Global Customer support Infrastructure Team -
- You will be part of a strong team of knowledgeable and committed System Analysts supporting and connected onto the worldwide Informatica technical pool.


- On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
- Thriving in a fast-paced support environment, you’ll work with our support team and help solve their complex technical problems, related to Informatica’ s flagship products like Power Center, Data Quality and its peripheries like various databases along with different Operating Systems etc.

 



Our Ideal Candidate

  • Developing and implementing IT policy and best practice guides for the organisation
  • Constructively work together as a team, sharing ideas and resources.
  • A high degree of analytical and problem solving abilities
  • Experience of Linux, Solaris and AIX Administration experience
  • Ensure 100% system availability.
  • Experience maintaining Hadoop Clusters
  • Must have experience with RMAN, cloning databases, backup and recovery,
  • Must be good at troubleshooting and root cause analysis
  • Must have experience in implementing authentication tools like NIS and LDAP.
  • Strong virtualization experience on Solaris Container/Zones/LDoms and VMWare ESX/ESXi platforms.
  • Experience in install, upgrade and patching.
  • Experience in performance tuning.
  • Good hands on any scripting language like Perl, Shell, Python and PHP is a must.
  • Knowledge on any automation tool like Chef, puppet will be added advantage.
  • Ability to communicate technical contents and vendor management.

 

  • Your Responsibilities
    As an integral part of the Global Customer Support Infrastructure team, you will      
  • Managing IT team responsible for installing the OS, upgrades and patching activities.
  • Technical documentation.
  • Working daily System side requests via workload system.
  • Risk identification and documentation.
  • Be available on call. .
  • Disaster recovery planning and implementation.

 


Your Qualifications

 

  • BE, BTech, MCA degree or equivalent technical experience
  • 10-15 years of experience in the software industry supporting and managing Oracle databases.
  • Excellent grasp of OS, Networking and practice.
  • Any OS certification is desirable. Working knowledge of other Unix flavors will be an added advantage.

City: Bangalore

State: Karnataka

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Manager Technical Support

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-SK1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Bangalore, Karnataka IN

Contact Us     Trademarks     Terms of Use     Privacy Policy

Twitter Facebook LinkedIn YouTube Instagram

© 2024 Informatica Inc.