Description

Informatica is looking for a Lead Technical Writer to join our team. 

Job Summary

As a Lead Technical Writer, you will be responsible for creating effective product documentation, videos, and tutorials in a fast-paced environment. You will work closely with a globally distributed team of software engineers, UX designers, product managers, and doc team members to create great user-facing content. 

What You'll Do

• Write highly technical content that describes product functionality
• Create project plans, maintain schedules for specific projects, and communicate documentation status to the document manager or lead
• Develop tutorials to improve the first user experience
• Work with stakeholders to deliver meaningful error messages, useful UI strings, and develop clear terminology
• Contribute how-to articles, knowledge base articles, videos, walkthroughs, and other useful content
• Contribute to documentation team processes
• Edit own content for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality
• Compile, publish, and verify the content
• Mentor new writers and less experienced writers
• Collaborate on projects with other technical writers.

Key Essentials

• BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences) preferred
• 5+ years of relevant professional experience
• Excellent analytical and written communication skills
• Excellent leadership and project management skills
• Able to quickly learn technical information
• Able to meet deadlines and help others meet them
• Able to communicate clearly and consistently with stakeholders on status and priorities
• Able to multitask, prioritize, and set and meet deadlines
• Able to develop and fine-tune documentation processes and style
• Able to understand customer requirements and incorporate them into the documentation
• Attentive to detail and accuracy is committed to excellence and owns and acts on quality problems 

What Does Success Look Like?

• You use your excellent analytical and written communication skills to create content that helps increase customer adoption of products. 

What We’d Like to See

• Knowledge of master data management, relational database, and cloud concepts.
• Experience with DITA, XMetaL, content management systems, source control systems, Jira, and Confluence
• Experience with Adobe Creative Cloud, video software, e-learning software, and/or WalkMe