Principal Technical Writer - 31954
Toronto, ON, Canada
Job Category: Research & Development
Description
Informatica is looking for a Lead Technical Writer to join our team.
Job Summary
As a Lead Technical Writer, you will be responsible for creating effective product documentation, videos, and tutorials in a fast-paced environment. You will work closely with a globally distributed team of software engineers, UX designers, product managers, and doc team members to create great user-facing content.
What You'll Do
- Write highly technical content that describes product functionality
- Create project plans, maintain schedules for specific projects, and communicate documentation status to the document manager or lead
- Develop tutorials to improve the first user experience
- Work with stakeholders to deliver meaningful error messages, useful UI strings, and develop clear terminology
- Contribute how-to articles, knowledge base articles, videos, walkthroughs, and other useful content
- Contribute to documentation team processes
- Edit own content for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality
- Compile, publish, and verify the content
- Mentor new writers and less experienced writers
- Collaborate on projects with other technical writers.
Key Essentials
- BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences) preferred
- 5+ years of relevant professional experience
- Excellent analytical and written communication skills
- Excellent leadership and project management skills
- Able to quickly learn technical information
- Able to meet deadlines and help others meet them
- Able to communicate clearly and consistently with stakeholders on status and priorities
- Able to multitask, prioritize, and set and meet deadlines
- Able to develop and fine-tune documentation processes and style
- Able to understand customer requirements and incorporate them into the documentation
- Attentive to detail and accuracy is committed to excellence and owns and acts on quality problems
What Does Success Look Like?
- You use your excellent analytical and written communication skills to create content that helps increase customer adoption of products.
What We’d Like to See
- Knowledge of master data management, relational database, and cloud concepts.
- Experience with DITA, XMetaL, content management systems, source control systems, Jira, and Confluence
- Experience with Adobe Creative Cloud, video software, e-learning software, and/or WalkMe
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Equal Opportunity Statement.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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