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Subscription Renewals Sales Representative, Japan

Location: Tokyo, Tokyo, Japan


Job Number: 32076

Position Title: Subscription Renewals Representative

External Description:

Our Team

You will be a key contributor to Informatica’s APJ Subscription Renewals Team working for Subscription Management Group. The APJ Subscription Renewals Team is responsible for selling, supporting, managing subscription renewal and support for all existing Informatica customers. We are a highly successful and driven team that takes pride in being recognized as a best-in-class renewals & support organization. Our team works closely with the Sales team, Customer Success and Support organization as well as other key teams to ensure both Informatica & customer success. This team is made up of motivated and highly talented members who work across many channels to maximize revenue for Informatica while also ensuring the success of our customers. 

 Your Opportunity

This is an opportunity for a proven renewal representative within a highly successful Subscription Management Group Team. You will be a driving force working in a fast-paced environment to ensure both Informatica and customer success.  This position will collaborate with Informatica’s  Sales, Customer Success, Support, Legal & Operations teams to  manage a high-volume of accounts. This Subscription Renewal position requires someone who is organized, motivated and driven to overachieve. Our goal is to ensure Informatica’s financial success while delivering to deliver a best-in-class customer experience.

Reporting to the Director Renewals for APJ, you will be part of an award-winning Renewals Organization of over 500 employees in every region of the world.

 Our Ideal Candidate

You are an outstanding Renewal Representative with proven results and recognized success in account management within the software industry and the region. You have excellent communication and negotiation/closing skills. You are self-motivated and able to successfully work with a wide range of individuals both within the customer accounts and within Informatica.  You possess excellent critical thinking skills. You have the ability to work aggressively, competitively and persuasively while demonstrating confidence, resilience and the highest standards of integrity & credibility. You are committed to the success of Informatica. 

Your Responsibilities

Being responsible for a set of countries in the APJ region, the following includes a list of responsibilities that the Subscription Renewal Sales Representative is expected to achieve successfully:

  • Meet or exceed defined monthly, quarterly, and annual sales quota
  • Assist with accurate forecasting and weekly reporting
  • Obtain a clear understanding and adherence to Informatica Sales process and policies
  • Secure appropriate order information, per Informatica business process
  • Obtain a clear understanding of Informatica product and support value proposition
  • Understand customer license purchase and renewal history
  • Co-term customer renewals when appropriate
  • Position up-selling and generate cross-sell leads where appropriate
  • Discover and maintain certain customer data
  • Assist with qualifying the decision maker, buying process, budget and timeframe
  • Deliver  validated renewal quotes to customers 180 days in advance of expiration
  • Manage customer negotiations
  • Manage ongoing customer success
  • Ensure accuracy of CRM data and sales activity tracking
  • Assist with internal customer renewal status/history inquiries
  • Respond to/research/follow up
  • Preform all duties in an ethical & professional manner
  • Collaborate and cooperate with Field/Inside Sales Force
  • Maintain professional internal and external relationships

Your Qualifications


  • BA/BS or equivalent educational background
  • Excellent interpersonal/communication/negotiations/closing skills
  • 3 to 5 years’ experience in managing sales cycles, preferable in software industry
  • History of over-achievement of sales quotas and recognized success
  • Critical thinking, analytical, data manipulation and other technical skills
  • Ability to work aggressively, be competitive and persuasive, while demonstrating confidence and resilience, and maintaining integrity and credibility
  • Skilled in MS Excel, MS Outlook and MS Office applications
  • Experience with CRM application
  • Experience with business application software


City: Tokyo


Seniority Level: Entry Level

Alternative Location(s) :

Community / Marketing Title: Subscription Renewals Sales Representative, Japan

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-OG1

Company Profile:

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.  We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage:

Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at, LinkedIn, Twitter, and Facebook.

Conquering the Impossible with data, come join #LifeAtINFA!

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


Travel Requirement: Limited

Location_formattedLocationLong: Tokyo, JP

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