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Associate Customer Care Manager (3 - 7 years of Exp)

Location: Bengaluru, Karnataka, India

Notice

This position is no longer open.

Job Number: 33166

Position Title: Associate Customer Success Manager - Digital

External Description:

Position Summary:   Customer Care Manager - iCare will be a passionate customer advocate with a mission to drive successful customer journeys and overall experience with Support and Renewals. 

Duties and Responsibilities:

·         Have a clear understanding of Informatica products and customer requirements.

·         Execute discovery conversations while helping customers realize continued value of their Informatica investment.

·         Leverage data driven internal systems to increase customer awareness of Cloud First Cloud Native (CFCN) products to find opportunities for platform migration and up-sell during renewals cycle. 

·         Providing help and advice to customers using the Informatica products or services on the support processes and leveraging the Support and/or Customer Success organizations

·         Escalating to technical team for solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.

·         Take a proactive approach to identify customers who may be at risk via their support usage and renewal feedback

·         Drive customer retention engagements to support the overall Renewals organization during the renewal cycle

·         Enable worldwide Renewals organization to achieve annual targets

·         Keep customer data up-to-date with the changes that takes place on contacts and other key customer touch points

·         Enable customers with availability Informatica services to help them success (Support, Training, Product updates)

·         Manage ongoing customer experience

 

Minimum Requirements:

·       A Bachelor's degree in Computer Science or related technical field.

·       Strong Logical reasoning and Analytical Skills.

·       Effective communication and strong interpersonal skills

·       6-8 years of experience in customer success, customer retention, support, renewals roles.

City: Bangalore

State: Karnataka

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Associate Customer Care Manager (3 - 7 years of Exp)

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-DN2

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Bangalore, Karnataka IN

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