Sr Technical Support Engineer

Job Number: 33707

Position Title: Sr Technical Support Engineer

External Description:

We are looking for a Senior Technical Engineer, with a proven record of accomplishment in technical field to join our PowerCenter product Technical Support team.

As an employee with Informatica, you will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
Thriving in a fast-paced environment, you’ll work with our customers and solve their complex technical problems, related to PowerCenter product and its peripheries like database, OS, Appservers etc.
On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.

Requirements

Bachelor’s degree in Computer Science or related technical field with 5+ years of industry experience OR Master’s degree in Computer Science or related technical field with 4+ years of industry experience in supporting mission critical software components
Experience in Databases, Data Integration Enterprise Software, Data Warehousing concepts and products
Excellent grasp of relational database management theory and practice
Experience in Oracle, MSSQL Server, DB2, PostgreSql
Experience in various operating systems such as UNIX/Linux, Windows, AIX
Knowledge of computer networking concepts
Excellent written and verbal communication
High degree of analytical and problem solving abilities
Strong debugging and troubleshooting skills
Ability to work with minimum supervision
Team player who shares ideas and resources
Experience with Informatica PowerCenter/PowerExchange versions 9 or 10, or Informatica Cloud products preferred

Your Responsibilities

Diagnose and resolve customer inquiries and technical issues related to operating Informatica software products in customer’s environment.

• Re-create technical issues and product behavior in-house to determine root-cause and suggest applicable workarounds or solutions.
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.
• Co-ordinate with QA and Engineering teams to triage product fixes and features, and to verify fixes before delivering to customers.
• Author, edit, and publish Informatica knowledgebase articles for issues and solutions
• Manage communications/expectations to customers at all levels to maintain positive relationships.
• Utilize information tools, training, and experience to provide high level of customer satisfaction.
• Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products.

Your Qualifications

BA/BS or equivalent educational background is preferred.
Minimum 4+ years of relevant professional experience.

City: Austin

State: Texas

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Sr Technical Support Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-RP1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US