Delivery Manager

Location: State of São Paulo, Brazil

Job Number: 33732

Position Title: Delivery Manager

External Description:

Works closely with Professional Services Regional Managers, Account Managers, Field Sales teams, Services Solutions Architects, Resource Management, and Consulting Managers to deliver on business requirements, protect revenue and profit, and avoid cost overruns. Provides relationship management and acts as client liaison during delivery of a professional services engagement. Focused upon and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. May work to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business. Travel to customer sites may exceed 50%, as applicable to the customer engagement

Essential Duties & Responsibilities

Assigned to one or more services engagements, ensuring resources, capacity, and dependencies are managed for successful delivery.
Works with delivery staff and account management to understand the business requirements of the customer.
Partners with delivery staff and solutions architects to deliver the engagements of the professional services organization.
Provides project status reporting and expense management / oversight.
Identifies and mitigates risk within the engagement.
Receives customer acceptance of deliverables and/or manages necessary changes on statements of work.
Proactively acts to prevent and/or address project overruns.
Engages with external and internal stakeholders, where professional communication and influencing-skills are paramount.
Responsible for CSAT survey send/receive on managed engagements.
Produces project summary and does hand-off to Customer Success team.
At this level, incumbents are typically aligned to an engagement that may be of a complexity or financial scope more relative to their level of experience, or may be teamed with more senior Delivery Managers on more complex engagements.

Knowledge & Skills

Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Works on problems of moderate scope where analysis of data requires a review of a variety of factors.
Exercises judgment within defined procedures and practices to determine appropriate action.
Influences within team and builds relationships outside of immediate area to accomplish objectives.
Exposure to and experience with professional services delivery and customer relationship management within enterprise software engagements.

Education & Experience

BA/BS or equivalent educational background is preferred.
2-3 years of relevant professional experience. (This is a entry level position)

City: São Paulo

State:

Seniority Level: Associate

Alternative Location(s) :

Community / Marketing Title: Delivery Manager

Remote LinkedIn Hashtag: #LI-Remote

LinkedIN Hashtag: LI-TK1

Company Profile:

Where data is poised for greatness

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.

EEO Employer Verbiage:

We’re driven by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations.

Perks and Benefits:

Inclusion, diversity, equality and belonging (IDEB) – our commitment to fostering a culture that celebrates our unique differences
Comprehensive and competitive health and wellness benefits, including paid parental leave and adoption benefits, and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Global recognition program for employees and leaders to reward and recognize each other
Global learning organization with mentorship opportunities and a tuition reimbursement program to support your professional and personal growth
Equity opportunities and a robust employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
Referral Bonuses

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at www.informatica.com, LinkedIn, Twitter, and Facebook.

Travel Requirement: Up to 50%

Location_formattedLocationLong: São Paulo, Sao Paulo BR