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Ready to change the world? Here's where.

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join an inclusive group of globally diverse teammates.

Driven by our DATA values: Do good, Act as One Team, Think Customer-first, Aspire and Innovate, we are passionate about building and delivering experiences that accelerate data innovations. We encourage you to be yourself, grow with us and help create a world where data is poised for greatness.

Renewals Operations Analyst

Location: Dublin, County Dublin, Ireland

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Job Number: 33737

Position Title: Sales Support Rep

External Description:

Renewals Operations Analyst

 

Our Team

The Renewals Management Group is an important group at Informatica as we contribute toward the revenue targets for the company as well as award winning customer satisfaction. Our job is to ensure that customers renew and buy more. We achieve this by understanding what our customers own, what they are using and what future projects they have, to ensure an expanded Informatica footprint.

Your Opportunity

The Renewals Data Analyst is responsible for assisting in the validation of all renewal opportunities from creation to close. Additional responsibilities include assisting in the design and management of queries and reports that provide licensing and usage data

Your Responsibilities

  • Communicate effectively and efficiently.
  • Assist in the review of customer contractual maintenance renewal terms/conditions.
  • Assist in documenting renewal system with support renewal calculations based on contractual renewal terms/conditions.
  • Ensure the integrity of customer information maintained in renewal system.
  • Assist in validating support renewal quotes 90 days in advance of expiration.
  • Assist in distributing validated renewal quotes to Renewals Reps 60 days in advance of expiration.
  • Assist in providing research, analysis and administrative support to in the renewal sales process.
  • Assist in the preparation of customer centric spreadsheets to illustrate purchase & renewal history.
  • Log & manage system enhancements to increase efficiency.
  • Assist in the design and generation of queries and reports to present to senior management in a clear and concise manner.

Your Qualifications

  • Experience in related field.
  • Bachelor’s degree or equivalent educational background.
  • Excellent interpersonal and communication skills.
  • Strong quantitative, analytical and problem-solving skills.
  • Ability to investigate and understand data discrepancies and reporting issues.
  • Experience with spreadsheet modeling and report creation.
  • Exceptional attention to detail with the ability to meet aggressive deadlines.
  • Experience in MS Office applications (Excel, Word, Outlook).
  • Experience with CRM application preferred (SFDC).
  • Experience with business application software.
  • Fluency in English is required.

City: Dublin

State:

Seniority Level: Associate

Alternative Location(s) :

Community / Marketing Title: Renewals Operations Analyst

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-MI1

Company Profile:

Where data is poised for greatness

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.

EEO Employer Verbiage:

We’re driven by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations.

Perks and Benefits:

  • Inclusion, diversity, equality and belonging (IDEB) – our commitment to fostering a culture that celebrates our unique differences 
  • Comprehensive and competitive health and wellness benefits, including paid parental leave and adoption benefits, and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Global recognition program for employees and leaders to reward and recognize each other
  • Global learning organization with mentorship opportunities and a tuition reimbursement program to support your professional and personal growth
  • Equity opportunities and a robust employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
  • Referral Bonuses

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at www.informatica.com, LinkedIn, Twitter, and Facebook.

 

  

Travel Requirement: Limited

Location_formattedLocationLong: Dublin, IE

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