Director, Global Channel Operations

The Director, Global Channel Operations will be responsible for the day-to-day management and execution of Channel Operations while partnering closely with Sales Operations, IT, Channel/Field/Inside Sales to ensure alignment. Reporting to the Vice-President of Revenue Operations, the leader in this vital role will help set the vision and drive operational efficiencies and reporting visibility to key stakeholders.  The team maintains strong relationships with Finance, Accounting, Legal and various other organizations that play a role in our strategic partnerships with our Partners.

The role will have a primary emphasis on operational readiness from a systems, processes, and enablement perspective.

Primary Responsibilities:

• Partner with key Channel teams and other groups to support the business
• Manage a team of six, with global responsibility for planning, directing, and coordinating a Channel Operations team to meet and exceed expectations
• Lead all Channel Operations Projects at a global level and drive tool enhancement requests and changes with internal and external stakeholders
• Work closely with IT-Apps on designing and implementing SFDC changes
• Oversee the annual planning and quota setting process to ensure fair and consistent targets
• Represent Channel Operations in all meetings regarding partner applications and development
• Participate in meetings to review best practices and solicit feedback on Informatica programs and policies
• Manage the Deal Registration Program and platform while working with Channel Executives on strategy and planning
• Own Channel Incentive programs to include forecasting and accruals
• Create training materials and communications for both internal teams and partners

Knowledge & Requirements   

• Must have proficiency in software selling environments; and familiar with infrastructure software, how it is sold, how it is fulfilled through the Channel, and how Distributors provide services to Resellers and VARs; deep understanding of Systems Integrators and their role in co-sell and influence models.
• Strong demonstrated expertise in providing back-end channel sales support at multiple levels within the organization
• Self-starter; strong drive and work ethic; willing to take leadership role in driving initiatives, working across organizations, and creative problem solving

Education & Experience Requirements

• Bachelor’s degree or equivalent educational background, MBA preferred
• 6+ years in Software Sales Operations or Channel Management. Finance background a plus
• Must have in-depth experience using Salesforce
• Experience successfully managing analytically rigorous corporate initiatives

What’s In It for You?

• Work for a company that’s a leader in everything data and a leader in five Gartner Magic Quadrants  
• Robust benefits package: Health benefits, 401K Program, ESPP, Employee Assistance and Wellness Programs and Paid Parental Leave which includes adoption
• Strong Diversity and Inclusion initiatives  
• Be a part of a global team