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Principal Services Solutions Architect - 34027

Full Time
Remote

Texas, USA | Chicago, IL, USA | Alabama, USA | Mississippi, USA | Ohio, USA

Employment Type: Exempt

Job Category: Professional Services

The Services Solutions Architect will work with sales staff, delivery staff, and marketing to successfully scope and position customer solutions. Primarily responsible for the identification, design, and development of technology solutions for Professional Services customer engagements. Defines client needs and develops a plan and proposal for delivery of the project. Viewed by customers as a trusted technical adviser. Performance is typically evaluated based on the capture of the services engagement and/or individual utilization, (i.e., billable hours). Travel to customer sites may reach or exceed 50%, as applicable to the customer engagement.

Essential Duties & Responsibilities
  • Holds primary responsibility for the technical viability of a customer solution.
  • Defines client needs and develops a plan and/or proposal for the technical delivery of the project.
  • Accountable for technical solution design and delivery process definition.
  • Partners with delivery staff, Portfolio/Delivery Managers, and account management to understand the business requirements of the customer.
  • Proactively acts to prevent project risk and/or overruns before they can surface.
  • Mentors lesser scoped Professional Services staff to develop those tracking to the Services Solutions Architect career path.
  • Expected to add to the knowledge base/best practices of the function.
  • May have routine contact with senior-most external and internal stakeholders, where executive communication and influencing-skills are paramount.
  • At this level, incumbents are aligned to complex engagements with strategic importance.
  • Incumbents are expected to provide industry / technical expertise in one or more functional areas and work cross-functionally with Sales, Marketing, and R&D colleagues.
  • Shares expertise through educational development and delivery, speaking engagements and blogs, and other social media outreach.

Knowledge & Skills

  • Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Exercises judgment in methods, techniques, and evaluation criteria for obtaining results.
  • Leverages business acumen and subject matter expertise.
  • Thorough understanding of Informatica business priorities, strategy and direction.
  • Works across the organization and maintains/builds strong working relationships based in experiences/past interactions.
  • Proven track record of professional services delivery and customer relationship management within largest, most strategic enterprise software engagements.
  • In depth experience with and exposure to complementary (non-Informatica) technologies and industry best practices
  • Expertise within one or more industry verticals (Manufacturing, Retail, Banking, etc.)
  • Well adept at executive level audience interpersonal communication and presentation formats.

Education & Experience

  • BA/BS or equivalent educational background is preferred. 
  • Minimum 5+ years technical consulting experience.
  • Must be US Citizen, Green Card or Permanent Resident  
  • Desired -  Background in technical consulting with Cloud Application experience. 
We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce welcomes all.

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