Principal Customer Success Architect - 34238
Toronto, ON, Canada
Job Category: Customer Experience
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Customer Success ArchitectWorking with the Customer Success manager, engaging with the customers right after the point of sale to help understand Customer's business outcomes and map the architectural blue print with business success. Providing post-sales technical expertise ensuring the customer's needs have been met and the product is fully functioning according to specification.
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ESSENTIAL DUTIES & RESPONSIBILITIES
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Serve as an owner of technical agenda with responsibility for explaining, training, analyzing the technical aspects of the solution to customers.
• Responsible for providing advanced technical architecture and design, use case development and solution implementation advice.
• Serve as a counsellor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement.
• Respond promptly to customer questions with specialized technical explanations of product features and capabilities.
• Prepare and deliver differentiated solution presentations or technical proposals.
• Manage technical validation activities including Proof of Concepts.
• Regularly partner with customers and prospects to demonstrate our solutions and effectively communicate advanced key differentiators.
• Serve as an experienced technical coach to colleagues in customer success team.
• Coordinate and deliver differentiated solution demonstrations to clients and prospective customers.
• Manage the technical sales cycle to ensure new business opportunities come to fruition and generate revenue for the company.
• Assist customers with initial product evaluations and testing.KNOWLEDGE & SKILLS
• Seasoned, experienced professional with a full understanding of area of specialization who resolves wide ranges of issues in creative ways.
• An ability to rapidly understand and translate clients' business challenges and concerns into a solution-oriented discussion.
• Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (Data Integration, Big Data, Data Quality, MDM, B2B, Business Intelligence, Cloud, ESB, Databases), ideally using Informatica products.
• Excellent written communication skills, experience of preparing proposals and responses to ITTs.
• Ability to communicate a technical message with business relevance to a non-technical audience as well as a technical audience
• Excellent presentation abilities and composure in front of all levels of technical and business customers or prospects.
• Great executive presence capable of gaining trust of C-Level executives
• Superb organizational skills to be able to coordinate complicated projects across Informatica Products.
• Ability to work as part of a virtual team in delivering a proposal.EDUCATION & EXPERIENCE
• BA/BS or equivalent educational background is preferred.
• Minimum 8+ years of relevant professional experience.
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