Toronto, ON, Canada
Job Category: Customer Experience
ESSENTIAL DUTIES & RESPONSIBILITIES
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Serve as an owner of technical agenda with responsibility for explaining, training, analyzing the technical aspects of the solution to customers.
• Responsible for providing advanced technical architecture and design, use case development and solution implementation advice.
• Serve as a counsellor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement.
• Respond promptly to customer questions with specialized technical explanations of product features and capabilities.
• Prepare and deliver differentiated solution presentations or technical proposals.
• Manage technical validation activities including Proof of Concepts.
• Regularly partner with customers and prospects to demonstrate our solutions and effectively communicate advanced key differentiators.
• Serve as an experienced technical coach to colleagues in customer success team.
• Coordinate and deliver differentiated solution demonstrations to clients and prospective customers.
• Manage the technical sales cycle to ensure new business opportunities come to fruition and generate revenue for the company.
• Assist customers with initial product evaluations and testing.
KNOWLEDGE & SKILLS
• Seasoned, experienced professional with a full understanding of area of specialization who resolves wide ranges of issues in creative ways.
• An ability to rapidly understand and translate clients' business challenges and concerns into a solution-oriented discussion.
• Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (Data Integration, Big Data, Data Quality, MDM, B2B, Business Intelligence, Cloud, ESB, Databases), ideally using Informatica products.
• Excellent written communication skills, experience of preparing proposals and responses to ITTs.
• Ability to communicate a technical message with business relevance to a non-technical audience as well as a technical audience
• Excellent presentation abilities and composure in front of all levels of technical and business customers or prospects.
• Great executive presence capable of gaining trust of C-Level executives
• Superb organizational skills to be able to coordinate complicated projects across Informatica Products.
• Ability to work as part of a virtual team in delivering a proposal.
EDUCATION & EXPERIENCE
• BA/BS or equivalent educational background is preferred.
• Minimum 8+ years of relevant professional experience.
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