Cloud Operations 

 Our Company

Everything Informatica does begins and ends with data. Simply stated, we make great data – data that is connected, clean and safe -- ready to use so that all enterprises can be data ready and put their unique information potential to work. A data-ready enterprise is decision-ready, customer-ready, application-ready, cloud-ready and regulation-ready. And by design, our Intelligent Data Platform delivers great data to enable our customers to be ready for anything.

Our Team

Informatica Cloud is the clear market leader of the Integration Platform-as-a-Service (iPaaS) providers. We provide Data Integration, Data Quality, Information Lifecycle Management, Test Data Management, Master Data Management and other Enterprise Information Management solution as a service on the cloud. You will be working on the Cloud Product Operations team and will be responsible for the management, monitoring and operation of our services in production. We use cutting-edge Cloud hosting, monitoring and deployment technologies to deliver a world-class, non-disruptive Cloud user experience to our customers.

Our Ideal Candidate

You are a bright, organized, and dedicated cloud operations engineer with good knowledge and hands-on experience in Linux administration, Microsoft technologies, server monitoring, application management and Software engineering. You will become the primary contact in supporting our 24 x 7 SaaS operation environment, deploying data management products into Cloud (like AWS and Azure), automate the delivery, maintenance, and monitoring of the services. You will work closely with R&D, QA, CloudTrust and IT teams to implement product delivery processes, automation, monitoring and alerting tools. This position will report to Director of Cloud Operations.  You will be a key contributor in a lean and high-impact team that is aligned in different geographic locations. You are comfortable with supporting and operating high availability Cloud services and providing on-call support for Sev1 incidents on production and critical development/QA cloud environments. You will ensure patching of the Informatica products on the cloud, linux machines and databases, performance monitoring, documentation of tasks. You are self-motivated with strong problem-solving and troubleshooting skills.

Technology You’ll Use not limited to the following:

• Docker and Cloud Platforms (AWS, Azure. GCP), Cloud log services (ELK), Cloud application monitoring tools (Elastic APM, AppDynamics)
• Jenkins and Spinnaker CI/CD tools
• Git version control systems
• Kubernetes, AWS EKS, Helm, Istio, Kiali, Service Mesh
• Telemetry tools which include Prometheus, ELK

Your Responsibilities

• 4+ years of Designing and implementing end to end automation in CI/CD for enterprise product in cloud platform.
• Operate and administer the Informatica Cloud Services (ICS) and infrastructure using Chef/Jenkins, SumoLogic, Panopta, Elastic Search, and monitoring tools
• Manage RCA, Incident Process, and Risk Analysis of Informatica Cloud Services
• Create scalable alerting and auto remediation systems.
• Perform advanced troubleshooting and monitoring of our systems to ensure adequate SLA and capacity requirements. 
• Experienced across entire SDLC, CI/CD tools, with configuration & release management, deployments, and troubleshooting in cloud environments
• Experienced with tools used for automated deployment, scaling, and operations of application containers such as Kubernetes/Mesos
• Experienced with public clouds such as AWS, Azure, GCP
• Hands on experience with CI/CD tools such as Jenkins, bamboo, Spinnaker
• Scripting experience with Bash, PowerShell, Python
• Experience with tools such as Prometheus, Grafana, Sumo Logic, ELK, Jaeger, ​ Opsgenie is added advantage
• Experience with deploying Docker images in the Cloud delivered through AWS EKS is preferred
• Proficiency with Cloud technologies such as AWS Cloud (EC2, EC2 Container Service, Kubernetes), Azure, GCP
• Excellent cloud experience including but not limited to multi-tenancy, secured application, high availability, Micro Services, telemetry,
• Experience with migrating legacy applications to cloud adhering to best practices is a plus
• Excellent communication skills (written, verbal, interpersonal)
• Ability to work independently with little direct supervision

Education / Experience 

• 3+ years’ experience in Software engineering with Cloud operations experience
• Bachelor’s/Master’s Degree in Computer Science or equivalent experience
• Good knowledge of large-scale internet service architecture
• Good understanding of Unix and TCP/IP fundamentals.
• Strong interpersonal and team communications skills are essential
• Ability to rapidly learn new software, frameworks, open-source tools and development languages.
• Ability to work under considerable pressure managing multiple tasks and priorities
• Good knowledge of performing compliance and security audits and experience in defining, configuring, and implementing disaster recovery process is a big plus
• Good knowledge of MySQL DB schema design and performance tuning tasks is a big plus