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A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join an inclusive group of globally diverse teammates.

Driven by our DATA values: Do good, Act as One Team, Think Customer-first, Aspire and Innovate, we are passionate about building and delivering experiences that accelerate data innovations. We encourage you to be yourself, grow with us and help create a world where data is poised for greatness.

IT Manager - Salesforce

Location: Bengaluru, Karnataka, India

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Job Number: 35207

Position Title: Manager, Information Technology

External Description:

Together, we do the extraordinary

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  We thrive on innovation from working together and transforming ideas into extraordinary solutions that open up new possibilities. Gartner has recognized Informatica as a Magic Quadrant Leader in five enterprise data management markets.

  • We lead in compensation, benefits, wellness and professional development.
  • We are inclusive, diverse and values-driven, celebrating our unique differences.
  • We have all the opportunities you need to cultivate your true potential.

 

Description

We’re currently looking for a Technical Manager with experience in Customer Experience platforms to join our team in Bangalore.

 

Job Summary

 

As our Technical Manager, you will be responsible for delivering and supporting Customer Support Applications built primarily on Salesforce platform. In the role of Technical Manager, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Technical Manager you must have strong technical, communication, collaboration, and leadership skills

 

Day-to-day Duties? Here's What You'll Be Doing

  • Drive delivery on mission critical Customer Support and Success applications
  • Manage delivery team, mentoring team in all technical aspects, ownership of the application, ensuring effective completion of development milestones, controlling scope, and mitigating risks
  • Day to day application delivery and support
  • Drive implementation of Salesforce best practices & latest features in Service, Experience and Community Cloud
  • Manage teams through various stages of the Software Development Life Cycle (SDLC) including analysis, requirements engineering, design, development, enhancements, testing and support
  • Help teams to understand the importance of customer-centricity and build customer empathy
  • Put in place process and control mechanism to ensure effective support to the applications throughout the application life cycle and high SLA responsiveness
  • Oversee the development, implementation and maintenance of Customer Success applications based on Salesforce best practices and aligned with Informatica development guidelines. Drive projects from Inception to delivery managing budget, timelines, and quality goals. Identify, analyze, mitigate, and proactively respond to project, financial and operational risks
  • Execute delivery process so that the distributed resources can work as an effective, objective driven and collaborative global team
  • Partner effectively with the IT Business Managers to define solution strategies and annual roadmaps, setting direction in all areas of responsibility, monitoring ongoing effectiveness, and overseeing redesign or redirection as appropriate
  • Develop trust-based relationships based on direct and open communication that foster clear definition of priorities

 

Key Essentials

  • Bachelor’s degree in computer science strongly preferred
  • Overall, 8-10 years' work experience in Technical Delivery and minimum 2 years of experience as Application Delivery Lead in CRM and Communities platforms
  • Minimum 1+ years of experience in leading, mentoring and managing Salesforce development teams, or other similar leadership role
  • Experience and well-verse in leading in an Agile development environment
  • Strong experience in Support and Communities Platform like Salesforce Experience/Community Cloud, Khoros, Salesforce Service Cloud
  • Knowledge of Salesforce Knowledge and CRM concepts and architecture
  • Strong understanding and working on Customer Support platform
  • Good Understanding of UX/UI topics
  • Strong development skills on Apex, Salesforce Configurations, Lighting Web Component, Javascript, HTML5/CSS as well as multiple integration models like SOAP/RESTful web services
  • Good knowledge of application security and proven experience in defining security coding standards
  • Understanding of Continuous integration / Automatic deployment (Bitbucket, Jenkins, Copado)
  • Good communication skills as well as presenting the solution with value proposition (pros and cons/risks)
  • Excellent written, verbal, facilitation, and presentation skills
  • Demonstrated ability in managing a global delivery model
  • Management style that exhibits high energy, efficiency, collaboration, candor, openness, and a result orientation.
  • Ability to deal with ambiguity
  • Strong attention to detail and excellent problem-solving skills

 

Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages, and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at www.informatica.com, LinkedIn, Twitter, and Facebook.

City: Bangalore

State: Karnataka

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: IT Manager - Salesforce

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Company Profile:

Where data is poised for greatness

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.

EEO Employer Verbiage:

We’re driven by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations.

Perks and Benefits:

  • Inclusion, diversity, equality and belonging (IDEB) – our commitment to fostering a culture that celebrates our unique differences 
  • Comprehensive and competitive health and wellness benefits, including paid parental leave and adoption benefits, and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Global recognition program for employees and leaders to reward and recognize each other
  • Global learning organization with mentorship opportunities and a tuition reimbursement program to support your professional and personal growth
  • Equity opportunities and a robust employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
  • Referral Bonuses

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at www.informatica.com, LinkedIn, Twitter, and Facebook.

Travel Requirement: Limited

Location_formattedLocationLong: Bangalore, Karnataka IN

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