Customer Success Manager (French/Spanish)
Location: Bengaluru, Karnataka, India
Job Number: 36667
Position Title: Customer Success Mgr
Build Your Career at Informatica
We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.
Customer Success Manager (French/Spanish)
We're looking for a Customer Success Manager to join our team in Bangalore, Hybrid.
You will report to our Manager - Customer Success.
The Customer Success Manager manages a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. The ideal Success Manager has a background in enterprise applications, data management, consulting and industry skills that enables them to speak the customer language.
Technology You'll Use
French / Spanish - Pre sales -Technical - Cloud Applications - Certifications French ; CSM - Implementation; Presales - Informatica Product - Partners; Customer Success - Informatica product knowledge
Your Role Responsibilities? Here's What You'll Do
- Assess the reasons for customer investment in the platform, articulate and document customer business objectives and success criteria.
- Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to drive customer value
- Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
- Identify risks and work with the account team to build a risk mitigation plan
- Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
- Utilize Informatica data and analytics platforms to assess customer utilization of Informatica products. Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.
- Consistently communicate technical product releases, system changes and other relevant updates and act as a liaison to Informatica product management
- As this role is for Tech Touch Customer Success Manager, you will work on accounts at Scale.
What We'd Like to See
- Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
- Significant customer facing experience leading large enterprise customers through business and/or technology transformations with large account/project management experience with a techno/functional bias.
- Engage in and influencing conversations at the C-level
- Proficiency in French/Spanish language.
- BE/B.Tech/MCA/MSc degree(or equivalent) in Computer Science or related technical field.
- Experienced Professional with 5+ years of relevant software and/or consulting experience
Perks & Benefits
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.
Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.
Seniority Level: Entry Level
Alternative Location(s) :
Community / Marketing Title: Customer Success Manager (French/Spanish)
Remote LinkedIn Hashtag:
LinkedIN Hashtag: LI-PS1
EEO Employer Verbiage:
At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.
Travel Requirement: Limited
Location_formattedLocationLong: Bangalore, Karnataka IN