Technical Support Engineer

Job Number: 36940

Position Title: Technical Support Engineer

External Description:

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Technical Support Engineer. Ireland or United Kingdom

We are looking for a Technical Support Engineer (French or Spanish or German speaker) with experience providing world-class technical support to join our team in Ireland or United Kingdom. You will report to the Senior Manager, Technical Support. This is hybrid position in Ireland or United Kingdom .

Our support teams deal with many Cloud products including Data Integration, Data Quality and Governance.

As a Technical Support Engineer, you will provide world-class technical support to Informatica customers, partners, and our teams.

Your Role Responsibilities? Here's What You'll Do

• Managing customer issues within our Salesforce CRM system
• Provide the best technical support to customers, partners, and our teams.
• Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.
• Collaborating seamlessly with other teams to swiftly identify, report, and expedite resolutions of product defects.
• Regularly update the online knowledge base to ensure the latest information is available.

Role Essentials

• Proficiency in Java with tangible programming experience.
• Expertise in debugging within Java or another Object-Oriented Programming Language.
• Understanding of relational database management theory and practice, especially with Oracle and MS SQL Server.
• Proficient in both Windows and Linux (Red Hat and SuSE) operating systems.
• Demonstrated experience with Web Services, including WSDL and SOAP, along with understanding of RESTful Web Services.
• Familiarity with a Cloud Platform such as AWS, Azure, or GCP.
• Proficiency in a European language, with a preference for French.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.

City: Dublin

State:

Seniority Level: Entry Level

Alternative Location(s) :

Community / Marketing Title: Technical Support Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: #LI-MG1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Dublin, IE