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Lead Software Engineer

Location: Bengaluru, Karnataka, India

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Job Number: 36950

Position Title: Lead Technical Support Engineer

External Description:

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Lead Software Engineer – MDM, Provisioning, ActiveVOS, E360, MDM SaaS

We're looking for a Lead Software Engineer to join our team in Bangalore/Hyderabad

You will report to our Senior Technical Manager in Global Customer Support Team working with MDM Customers.

Technology You'll Use (MDM, Java, XML, Rest)

Informatica product knowledge, Databases, Troubleshooting, and also Provides technical support for the diagnosing, troubleshooting, repairing, and debugging of complex software. Reports design, reliability, and bugs to R&D software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature.

Your Role Responsibilities? Here's What You'll Do

  • Diagnose and resolve increasingly complex technical issues related to the company's software products via telephone and/or email/internet.
  • Manage communications with customers, at all levels, to maintain positive relationships.
  • Advanced user of information tools and training to provide consistent, high levels of customer satisfaction.
  • Participates in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
  • Contributes to the online knowledge base of known issues/solutions.
  • Acquires specialized knowledge in specific company products.
  • Actively participates in technical forums.
  • Provides feedback on the area of specialization to R&D.
  • Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.
  • May serve as a team lead and is expected to mentor Associates and Support Engineers.
  • Contributes to the team recruitment process by serving on interview panels.
  • Works only on specific areas based on the criticality and complexity of the issues.

What We'd Like to See

  • Uses developing leadership skills to meet work objectives and to influence and mentor the work of others within the functional area.
  • Works on issues requiring analytical, and problem-solving skills, often requiring the application of defined procedures and policies to determine appropriate action.
  • Clearly communicates at all levels of the organization, at times with senior executive level interaction.
  • Uses business objectives or assignments to guide own work and to direct the work of others.
  • Develops subordinate and peer relationships through knowledge transfer and mentoring.
  • Well-developed knowledge of relational database management theory and practices.
  • Strong analytical and problem-solving ability.
  • Highly adept at customer relationship and issue resolution communication skills.

Role Essentials

  • BA/BS or equivalent educational background is preferred.
  • Minimum 5+ years of relevant professional experience.

Perks & Benefits

  • Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Tuition reimbursement program to support your personal growth
  • Equity opportunities and an employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.

City: Bangalore

State: Karnataka

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Lead Software Engineer

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EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Bangalore, Karnataka IN

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