Customer Success Manager - Modernization

Location: Austin, TX, USA


Job Number: 37002

Position Title: Customer Success Mgr

External Description:

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Modernization Success Manager

We're looking for a Modernization Success Manager candidate with experience in project management to join our team in Austin, TX (hybrid).

Our Specialized Modernization Customer Success(MSM) team helps customers modernize or transform their data platform using Informatica products and services. As part of this Modernization Success Manager role you will work with account managers, field sales team to creat the modernization delivery scope for IPS led modernization project. You will partner with our customers technical and business executive leadership team to help with post-sales implementation planning, guide customer's technical adoption journey, and enable them to deliver innovation to their end business users. You will also work with the account team to identify opportunities help grow the customer investments. This roles entails a hybrid mix of duties that align with Customer Success, Professional services & Project Management both for driving Delivery and Revenue recognition.

You will report to the Senior Director, Professional Services

Technology You'll Use

Project Management, Delivery Management, Business Development , Customer Success

Your Role Responsibilities? Here's What You'll Do

  • Collaborate with clients to understand their modernization needs.
  • Lead the delivery of modernization projects, ensuring they align with client goals and industry best practices.
  • Develop and maintain project timelines, deliverables, and milestones, effectively managing resources to meet project deadlines.
  • Act as the main point of contact between clients and internal teams, providing regular updates and addressing any concerns or challenges. • Analyze project data and performance metrics to identify areas for improvement and ensure optimal project outcomes.
  • Foster strong, long-lasting relationships with clients, becoming a trusted advisor on modernization strategies.
  • Stay informed about the latest technological trends and advancements, providing insights to clients and internal teams.
  • Collaborate with cross-functional teams to drive continuous improvement in project delivery processes.

Role Essentials

  • Minimum of 2 years of experience in technology, with a focus on modernization projects.
  • Proven project management experience, lead successful project implementations.
  • Strong understanding of modernization technologies and best practices.
  • Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.
  • Proactive problem-solving abilities and the capacity to adapt to evolving project requirements.
  • Bachelor's degree in Information Systems, Computer Science or equivalent practical experience.
  • BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
  • Minimum 2+ years of relevant professional experience

Perks & Benefits

  • Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Tuition reimbursement program to support your and personal growth
  • Equity opportunities and an employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.

City: Austin


Seniority Level: Entry Level

Alternative Location(s) :

Community / Marketing Title: Customer Success Manager - Modernization

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-AS2

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US

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