Customer Success Manager

Location: Bengaluru, Karnataka, India


Job Number: 37294

Position Title: Customer Success Mgr

External Description:

Customer Success Manager

The Customer Success Manager manages a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers obtain maximum value from their investment, including accelerated timelines and realization of our goals. The Customer Success role has an impact on our growth as we try to maintain our customers and reduce risk. Additionally, the Customer Success Manager specializes in a region or industry to speak the customer language and aligns directly to goals for data excellence. The Customer Success Manager engages with our customers' IT and Business Sponsors and builds relationships to help customers progress on their data journey.

You will report to Manager Customer Success and Job's workplace is Hybrid.

Your Role Responsibilities? Here's What You'll Do

  • Assess the reasons for customer investment in the platform, articulate and document customer our goals and success criteria.
  • Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to lead customer value
  • Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
  • Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customer's needs
  • Identify risks and work with the account team to build a risk mitigation plan
  • Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
  • Use Informatica data and analytics platforms to assess customer use of Informatica products. Diagnose reasons for low use and develop usage strategies to increase usage levels.
  • Communicate technical product releases, system changes and other relevant updates and communicate with Informatica product management
  • As this role is for Tech Touch Customer Success Manager, you can work on accounts at Scale.

What We'd Like to See

  • Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
  • Create presentations with compelling messages to technology and business audiences; you are a natural, credible technology promoter.
  • Consultative approach with the ability to evaluate a business challenge and create a customer facing recommendation and point of view on how to address it
  • Customer facing experience leading large enterprise customers through business and technology transformations with large account/project management experience with a techno/functional bias.

Role Essentials

  • BE/B.Tech/MCA/MSc degree(or equivalent) in Computer Science or related technical field; MBA or advanced degree.
  • Experienced Professional with 5+ years of relevant software and/or consulting experience

Perks & Benefits

  • Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Tuition reimbursement program to support your personal growth
  • Equity opportunities and an employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with ideas and a growing culture.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to grow business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.



City: Bangalore

State: Karnataka

Seniority Level: Entry Level

Alternative Location(s) :

Community / Marketing Title: Customer Success Manager

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-PS1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Bangalore, Karnataka IN

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