Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Senior Technical Product Support Engineer- IDQ

We're looking for a Senior technical Product Support Engineer candidate with experience in Informatica Powercenter/ IDQ/ Axon to join our team in Bangalore (Hybrid, 2 days working from office per week)

You will report to the Associate Director, Technical Support

Technology You'll Use

Informatica Powercenter/ IDQ/ Axon and Database

Your Role Responsibilities? Here's What You'll Do

• You will provide technical support for Informatica products. The Software Engineer will ensure our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work with the Informatica support team, QA, Engineering, Solutions Delivery, Sales and Product Management to ensure that Informatica is delivering overall support to our customers.Additional responsibilities include the following:- Manage customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue- Troubleshoot areas of poor performance and identify solutions to resolve issues both in the immediate future and for the longer term.- Analysis of exceptions and logs to isolate root cause and help in product's usability and improve end-user experience- Ensure that knowledge management and data capture processes are followed and encourage and help convert technical solutions are converted to Knowledge base articles- Approaching complex technical issues with varying perceptions and making use of opportunities to develop productivity tools- Ensure all issues are resolved or escalated to the proper resources to resolve. Additionally, you will manage communications to customers at all levels to maintain positive relationships- Understand impact of work on the feature/product/team- Enhancing knowledge through trainings and e-learning courses- Helping customers succeed- Coordinate with Quality Assurance and Engineering teams to help report and resolve product defects.- Provide regular reports for management that measure the effectiveness of the technical support function

What We'd Like to See

• Experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers/Clients by phone and email. Experience in second or third line support.
• 4+ years of experience in database and Informatica Powercenter or Data Quality or Informatica Axon or Enterprise Data Catalogue or CDI
• Excellent grasp of relational database management theory and practice.
• Experience in different operating systems such as Windows, UNIX/Linux
• Strong understanding of relational databases like Oracle, SQL Server, MySQL
• The candidate must be proficient in spoken and written English
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 4+ years of relevant professional experience
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 5+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™