Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Senior Customer Success Manager

We're looking for a Senior Customer Success Manager candidate to join our team in Paris, France. This role is hybrid.

You will report to the Director, Customer Success EMEA/LATAM.

You will support our customers' successful adoption of Informatica technologies through methodologies for their success. With an initial focus on delivering accelerated value, you will then shift to further adoption through additional use cases driving consumption and expansion. You will also serve as the advocate of the customer to represent their needs with the other teams at Informatica including Customer Support, Professional Services, Product Development, and Sales. You will have technical and business savviness to understand the customer's plans and expected outcomes and be able to recommend solutions and growth through our technology..

Your Role Responsibilities? Here's What You'll Do

• Manage onboarding process for new Informatica customers.
• Work with customer teams to build and enhance their Informatica skillsets.
• Assist the customer with identifying and defining use cases for Informatica Products.
• Manage the customer from onboarding through to launch of use case technical and business value.
• Be a escalation point and manage the process to address customer satisfaction and escalation of issues until resolved.
• Marshal internal resources and cross-functional teams to drive positive outcomes for the customer.
• Develop a trusted advisor relationship with the customer and develop them into reference customers.
• Ensure high customer satisfaction by surveying customers and orchestrating adjustments to increase satisfaction based on feedback.
• Develop shared outcome-based Success Plans, tracking and reporting on key metrics for customer adoption and success.

What We'd Like to See

• Relevant work experience in the field of project management, customer service, professional services, consulting.
• Experience dealing with large accounts at the most senior IT and business levels

Role Essentials

• Executive-level communication experience, with an ability to navigate and mediate conflict while encouraging honest dialogue.
• Data Management domain knowledge with SaaS software experience.
• Knowledge of business processes (Sales, Marketing, Service), business applications and automation.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 5+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™