Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world’s most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Customer Care Analyst

We're looking for an Customer Care Analyst candidate with experience in managing a quota, Customer Success, and Renewals, to join our team in Bangalore -hybrid .

You will report to the Associate Manager - Customer Care

You will be responsible for multiple commercial programs within our Global Customer Support organization.

Technology You'll Use

Salesforce, PowerBI

Your Role Responsibilities? Here's What You'll Do

Owning an annual quota of positioning services by using a multi-channel approach to our existing customers
Responsible for weekly reporting and forecasting
Drive commercial programs for our Global Customer Support organization
Provide cross-functional support to our Renewals and Success organization
Night-shift role supporting North America customer and internal teams

What We'd Like to See

Experience in Customer Success and/or Software Renewals
Focus on targets with a drive to overachieve
Successfully manage multiple stakeholders

Role Essentials

3+ years in Renewals and/or Customer Success experience
Familiarity with Salesforce

Perks & Benefits

Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn’t exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™