This role is based in Tokyo

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Subscription Renewals Representative

We're looking for a Subscription Renewal Representative candidate with experience in sales or customer support, to join our team remotely. You will report to our Subscription Renewals Manager

As a Subscription Renewal Representative, you will guide and expand renewals starting 180 days in advance of their contract end date. Your responsibility will include the sales cycle such as customer success, deployment, analysis, negotiations, legal negotiations, security reviews, and account collections.

Technology You'll Use

• Experience with Salesforce would be great.

Your Role Responsibilities? Here's What You'll Do

• Manage the renewals process in collaboration with the customer success/sales team to preserve and expand customer subscriptions while maintaining long lasting relationships
• Identify and analyze all details of what a customer owns vs what they are using
• Work with our Operations team, Deal Strategy and Legal teams to negotiate and accomplish renewals
• Identify any renewal risks within an account
• Engage with decision-makers to identify customer requirements and uncover roadblocks to ensure renewals

What We'd Like to See

• Finalise all renewal bookings before contract expiration dates
• Attain uplift on renewal bookings
• Expand customer spend with upsell on renewal bookings
• Meet Single-Year to Multi-Year subscription term conversion % on renewal bookings

Role Essentials

• You will need to work across departments and be the voice of the customer but also advocate for what is best for Informatica. It is extremely important you build relationships internally
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™