Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Principal Customer Success Manager

We are looking for a Principal Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.

You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.

Your Role Responsibilities? Here's What You'll Do

As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:

Develop trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.
Report on implementation milestones for customer executives.
Promote product capabilities and identify upsell and cross-sell opportunities.
Demonstrate advanced features to deliver measurable business outcomes.
Design ROI metrics to quantify solution impact.
Address customer needs, adoption risks, and renewal strategies to boost retention.
Manage escalations and collaborate with internal teams across functions.
Prepare success reports and maintaining thorough documentation of customer interactions.
Experience making customers feel valued through quality service.

What We'd Like to See

Experience managing complex customer accounts and driving adoption in a customer success or related role.
Experience with customers' industry, decision-making process, business objectives, and strategic priorities.
Communicate ideas clearly, builds alignment across teams, and negotiates with senior leaders.
Collaborate effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.
Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.
Background in customer-facing roles with a strong focus on customer satisfaction and use improvement.
Fluent in English with mandatory proficiency in Arabic.

Role Essentials

Minimum of 5+ years relevant professional experience in customer success or similar field.
BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
Minimum 8+ years of relevant professional experience

Perks & Benefits

Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

About Informatica Informatica, a Salesforce company, is a leader in enterprise AI-powered cloud data management. Informatica helps organizations connect, manage, and unify their AI-ready data through its data catalog, data integration, governance, quality and privacy, metadata management, and Master Data Management (MDM) capabilities. Informatica continues to support and integrate with a broad ecosystem of partners while helping customers unlock the full value of their data and AI.

About Salesforce Salesforce is the #1 AI CRM, empowering companies to connect with their customers in a whole new way through the power of artificial intelligence, data, and trust. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.