Director, Business Insights

We are looking for a strategic Director, Business Insights to join the core Strategy, Planning, and Data Insights organization at Informatica. This is an important leadership role responsible for transforming our data assets into actionable intelligence that drives strategic and operational decisions, with a critical focus on the Customer Experience (CX) domain. You will define the analytical agenda, ensure the quality and delivery of all executive-level reporting, and the use of analytical techniques across the business.

You will report to the Senior Director, Strategy, Planning, and Data Insights and acts as the partner for the CX leadership team. We ask that you have a blend of analytical acumen and focused on ensuring that the entire CX ecosystem is optimized through data-driven strategies, from improving retention models to standardizing global performance reporting. Success hinges on your ability to translate complex data findings into clear, recommendations that influence senior leadership.

Your Role Responsibilities? Here's What You'll Do

The Director, Business Insights is accountable for the governance, quality, and strategic application of all analytical output focused on customer health and business efficiency. Your responsibilities and goals include:

Executive Insights & Delivery: Oversee the end-to-end process for generating and presenting high-quality, strategic reports, including all executive-level deliverables (e.g., Board Decks, Investor Reviews, Quarterly Business Reviews). Achieve 100% on-time delivery of compelling insights for senior leadership.
Customer Value & Behavior Frameworks: Oversee the strategic design and integration of frameworks that provide deep insights into customer behavior, retention, and value optimization across departments.
Strategic Data Enrichment: Lead the initiative to systematically incorporate external market, economic, and industry variables into core reporting, enhancing strategic forecasting, trend analysis, and competitive positioning.
Analytical Transformation & Process: Organizational efficiency by establishing and socializing standardized reporting processes and reusable insight templates.
Advanced Analytics Adoption: Provide strategic direction and governance for the use of AI and advanced analytics techniques to automate complex, multi-variable trend analysis, ensuring high use and trust across leadership.
Trusted Partnership: Serve as the primary strategic insights partner to across the EX organization and departments.

What We'd Like to See

Advanced degree (e.g., MBA, MS) in a quantitative discipline, Finance, or Strategy.
Experience operating within a Customer Success, Renewals, or Global Support organization in a large enterprise.
Experience building or refining an integrated reporting structure that consolidates metrics from multiple service functions (e.g., Support, Professional Services, Education)

Role Essentials

10+ years of professional experience in Business Insights, Analytics Strategy, or a related role within the technology sector.
5+ years of experience influencing and partnering with Senior leaders and C-suite executives.
Experience with enterprise software business models, key customer metrics (e.g., retention, churn, adoption rates, service efficiency), and the ability to link analytical insights directly to financial and strategic outcomes.
Executive Storytelling: Proven ability to synthesize vast amounts of complex data into simple, strategic, and narratives suitable for an executive audience.
Analytical Governance: knowledge of analytical methodologies, predictive modeling, and data visualization best practices, sufficient to critique and guide technical analytics teams.
Stakeholder Management: Demonstrated experience managing complex, relationships efforts across competing business demands.
Data Proficiency: Experience navigating data environments, understanding SQL concepts, and operating with a major BI visualization platform (e.g., Tableau, Power BI, Looker).
GenAI Skills: Experience with GenAI Technologies to enhance analytics, automate insights and improve data storytelling is a huge plus

We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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