Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Senior Software Engineer

We're looking for an Senior Software Engineer candidate with experience in (PC, IICS, DQ, DG), to join our team in (Bangalore/hybrid).

You will report to the Associate Director, Technical Support.

Technology You'll Use

Informatica product knowledge, Databases, Troubleshooting, and also providing technical support for diagnosing, troubleshooting, and debugging of complex software.

Your Role Responsibilities? Here's What You'll Do

• Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issue.
• Review customer support cases that is stuck and providing a breakthrough.
• Ensure that knowledge management and data capture processes are followed and encourage and help convert technical solutions are converted to Knowledge base articles.
• Approach complex technical issues with varying perceptions and making use of opportunities to create productivity tools
• Coordinate with Quality Assurance and Engineering teams to aid in reporting, and resolving product defects.

What We'd Like to See

• As an important part of the Global Customer Support team, you will provide technical support for Informatica Cloud products, Cloud Data Integration and Cloud Application Integration.

Role Essentials

• Understanding of relational databases like Oracle, Sql server, MySQL
• Experience with Cloud ecosystems like AWS, Azure or GCP
• Experience in operating systems such as Windows, UNIX/Linux
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 3+ years of relevant professional experience
• Experience in version control tools (Git, Bitbucket)

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™