Principal DevOps Engineer (Multi-Cloud)

We are looking for a Principal DevOps Engineer to be a technical leader and the main reason for our multi-cloud operations strategy. This isn't just about maintaining systems; it's about shaping the future of our global infrastructure. You will architect the scalable, secure, and available foundation that powers our platform across AWS, Azure, GCP, and private clouds. You will have the autonomy to innovate, the goal of improving, and the opportunity to mentor a team of engineers. If you are passionate about owning the uptime of complex distributed systems, we want to talk to you.

You will report to Sr. Staff Product Operations Engineer, Cloud operations.

Technology You'll Use

AWS, Azure, GCP

Your Role Responsibilities? Here's What You'll Do

Architect & Strategize: Lead the design of our next-generation deployment architecture for a microservices-based platform. Drive technological choices for team tooling and infrastructure, ensuring long-term scalability and reliability.
AIOPS: Implement AIOps frameworks to improve operational tasks and enhance system self-healing capabilities.
Develop CI/CD Pipelines: Design, manage, and increase our CI/CD pipelines using tools like Jenkins, Git, and GitHub to allow rapid, reliable, and automated software delivery.
Ensure Uptime: Take ultimate ownership of our production environment's stability. Lead end-to-end incident management, from escalation to Root Cause Analysis (RCA). Manage patching, upgrades, and disaster recovery processes. You will include participation in a 24x7 on-call rotation to support critical uptime.
Automate & Operate: Engineer and own a world-class observability stack (e.g.,Prometheus, Grafana, CloudWatch, ELK). Develop automation scripts and frameworks to streamline operational tasks and enhance system self-healing capabilities.
Mentor & Lead: Act as a technical leader and mentor for the team. Share your expertise, establish best practices, and improve the technical capabilities of the entire team.
You are with a deep passion for solving complex infrastructure and scalability challenges in a distributed systems environment.
You have, demonstrated by experience the uptime and reliability of critical production systems.
You are an adept cross-cultural collaborator, while in a distributed, multicultural team environment (France/India).
You are a disciplined who is responsible, in a remote or hybrid work model.

What We'd Like to See

AIOps & Experienced Automation: experience using observability data for AIOps programmes. Familiarity with applying statistical analysis or machine learning models for predictive monitoring, anomaly detection, and automated root cause analysis.
Infrastructure as Code (IaC): Mastery of tools like Terraform or CloudFormation. Experience with configuration management tools like Ansible, Chef, or Puppet.
Scripting & Automation: Expert-level proficiency in at least one scripting language (Python, Bash, MongoDB Queries) with a portfolio of successful automation projects.
CI/CD: Deep experience building CI/CD pipelines and deployment tools (Jenkins, Git, GitHub).Observability: Hands-on experience building monitoring/logging for distributed systems (Prometheus, Grafana, CloudWatch).
Containerization: understanding and practical experience with Docker and Kubernetes (or other orchestrators).Networking & OS: understanding of Unix/Linux fundamentals and advanced TCP/IP networking concepts (DNS, Load Balancers, Firewalls, VPC/VNet).

Role Essentials

Bachelor of Science (BSc) degree in Engineering, Computer Science, or a related technical field.
8+ years of progressive experience in DevOps, SRE, or Cloud Platform Engineering, with at least 3 years in a senior role managing large-scale production environments.
Deep, hands-on expertise in at least one major public cloud (AWS, Azure, or GCP) and production experience with at least one other. Experience with OCI cloud.
Experience supporting microservices-based architectures in a production environment.

We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Principal DevOps Engineer - 38896