Technical Support Engineer

Job Number: 34961

Position Title: Technical Support Engineer

External Description:

We’re currently looking for a Senior Technical Support Engineer with experience in providing world-class technical support to join our team in Maidenhead (UK). 

Job Summary  

Informatica is currently seeking an enthusiastic, motivated individual to join our European team of highly skilled support staff. Our support teams deal with a wide range of products including Cloud, Master Data Management, Data Integration, Data Quality and Governance and Big Data. 

 

As a Senior Technical Support Engineer, you will be responsible for providing world-class technical support to Informatica customers, partners and internal teams. In the role of Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Technical Support Engineer you must have strong technical, communication, collaboration skills and a laser focus on customer success. 

 

Day-to-day Duties? Here's What You'll Be Doing 

• Managing customer issues within our SalesForce CRM system 
• Provide best in class technical support to customers, partners and internal teams. 
• Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.   
• Ability to ensure actions are followed up in a timely manner and with attention to detail. 
• Coordinate with other teams to identify, report and speed up resolutions of product defects. 
• Update the online knowledge base regularly. 
• Handle customer situations with diplomacy, sensitivity, confidentiality and discretion 

 

Key Essentials  

• A BSc/MSc (or equivalent) in Computer Science or related technical field. 
• 3+ years of industry experience in supporting mission-critical software components. 
• A high degree of analytical, troubleshooting and problem-solving abilities. 
• An excellent level of Java with demonstrable experience in programming and debugging. 
• Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server. 
• Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system. 
• Knowledge areas of networking such as TCP/IP and NFS. 
• Demonstrable experience with Web Services, WSDL and SOAP with understanding of RESTful Web Services. 
• Experience with a Cloud Platform such as AWS, Azure, GCP. 
• Excellent verbal and written skills in English.  
• Fluency in a European language is a bonus (preferably French, Spanish, Italian or German but others considered). 

City: Maidenhead

State:

Seniority Level: Associate

Alternative Location(s) :

Community / Marketing Title: Technical Support Engineer

Remote LinkedIn Hashtag: #LI-Remote

LinkedIN Hashtag: #LI-MG1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Maidenhead, GB