Senior Software Engineer (pc/iics)

Job Number: 36974

Position Title: Sr Technical Support Engineer

External Description:

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Senior Software Engineer (Bangalore/Hybrid)

We're looking for an Senior Software Engineer candidate with experience in pc/iics, Operating system, databases to join our team in Bangalore/Hybrid.

You will report to the Associate Director, Technical Support.

You’ll use your experience approaching a problem from different angles, analysing pros and cons of different solutions and for becoming a trusted advisor to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from launch to closure.

Technology You'll Use

Informatica product knowledge, Databases, Troubleshooting, and also providing technical support for diagnosing, troubleshooting, repairing, and debugging of complex software.

Your Role Responsibilities? Here's What You'll Do

• Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issue.
• Review customer support cases that is stuck and providing a breakthrough.
• Ensure that knowledge management and data capture processes are followed and encourage and help convert technical solutions are converted to Knowledge base articles.
• Contact customers through a series of actions, either by phone, email or zoom meetings until they’ve solved a technical issue
• Approach complex technical issues with varying perceptions and making use of opportunities to create productivity tools
• Coordinate with Quality Assurance and Engineering teams to aid in reporting, and resolving product defects.

What We'd Like to See

• As an important part of the Global Customer Support team, you will provide technical support for Informatica Cloud products, Cloud Data Integration and Cloud Application Integration.
• You will work with the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall support to our customers.

Role Essentials

• Understanding of relational databases like Oracle, Sql server, MySQL
• Experience with Web Services, WSDL, SOAP, XML, XML Schemas, REST
• Experience with Cloud ecosystems like AWS, Azure or GCP
• Experience in operating systems such as Windows, UNIX/Linux

• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience

• Minimum 5+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity.  So, if your experience aligns but doesn’t exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.  

City: Bangalore

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Senior Software Engineer (pc/iics)

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-PS1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Up to 25%

Location_formattedLocationLong: Bangalore, Karnataka IN