Director of Information Technology, Customer Success

Job Number: 26287

Position Title: Director, Information Technology

External Description:

We’re currently looking for a Director of IT Customer Success with experience in leading the people, processes and systems related to the operations and enablement of Informatica’s corporate strategy to join our team in Redwood City, California. 

Job Summary

As our Director of IT Customer Success, you will be responsible for overall alignment to Informatica’s Customer Success roadmap and target architecture, including the ongoing enablement of our cloud and subscription business models. In the role of Director of IT Customer Success,you must be able to work and adapt in a fluid, fast-paced environment.Working as the Director of IT Customer Successyou must have strong technical, communication, collaboration, and leadership skills

Day-to-day Duties? Here's What You'll Be Doing

• Collaborating with business leaders to identify and meet their information needs
• Responsibility for high-functioning global team
• Process and technology capabilities covering customer success, technical support, professional services and education
• Building and sustaining effective partnerships and communications with all stakeholders
• Working with stakeholders to develop strategy & roadmap
• Providing thought-leadership across the finance and technology areas to help drive best practices and best-in-class capabilities across the company
• Proactively promoting data-driven analysis to help improve business outcomes and to create business advantage
• Managing the execution of a broad portfolio of Salesforce.com and web-based initiatives
• Working closely with the shared services teams and other offshore teams
• Driving user enablement and adoption of technologies and solutions

Key Essentials

• Minimum of 12 years of experience in the field of IT and/or Services operations
• Minimum of 10 years of managing a global team of highly-motivated professionals
• Bachelor’s degree required. Masters preferred.

What We’d Like to See

• Excellent team building and team motivation skills
• Must possess the ability to work collaboratively with IT and business stakeholders
• Must demonstrate excellent written or oral communication skills including the ability to clearly articulate ideas and messages
• Must possess the ability to provide very strong leadership in support of the finance and IT strategies
• Very good organizing, time management and priority setting skills
• Ability to handle high-pressure situations with clarity, focus and professionalism

City: Redwood City

State:

Seniority Level: Director

Alternative Location(s) :

Community / Marketing Title: Director of Information Technology, Customer Success

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-JF1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Redwood City, California US