Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world’s most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Senior Technical Writer, Toronto

We're looking for a Senior Technical Writer candidate with experience in Product Documentation, DITA and Agile, to join our team in Toronto as hybrid.

You will report to the Director, Documentation.

You will you will create product documentation, videos, and tutorials.

Technology You'll Use

DITA, XML

Your Role Responsibilities? Here's What You'll Do

• Write technical content that describes product functionality
• Compile and test online help
• Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
• Develop tutorials to improve first user experience
• Work with partners to deliver meaningful error messages, useful UI strings, and develop clear terminology
• Contribute how-to articles, knowledge base articles, videos, walkthroughs, and other useful content
• Contribute to documentation team processes
• Edit own content for completeness, style, and accuracy to ensure it reflects Informatica's\\
• Collaborate on projects with other technical writersWhat We'd Like to See

What We'd Like to See

• Knowledge of data management, big data, relational and/or No SQL database, and cloud concepts.
• Experience with DITA, Oxygen XML, content management systems, source control systems, Jira, and Confluence.
• Experience with Adobe Creative Cloud, video software, e-learning software, and/or Pendo.

Role Essentials

• BA/MA/BS or equivalent (engineering, technical communications, humanities, social sciences)
• Able to meet deadlines and help others meet them
• Able to multitask, prioritize, and follow schedules
• Able to follow documentation processes and style
• Able to understand customer requirements and incorporate them into the documentation
• Attentive to detail and accuracy, is committed to excellence, and owns and acts on quality problem
• Minimum 5+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn’t exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™