Senior Technical Support Engineer

We are looking for a Senior Technical Support Engineer, with a proven record of accomplishment in technical field to join our Power Exchange and CDIR (Cloud Data Ingestion & Replication) Global Technical Support team. In this role, you'll use your analytical thinking and influencing skills to become a trusted advisor to our customers in solving their technical issues from inception to closure. Located in our Austin TX office you will be an individual contributor reporting to our Manager, GCS

Your Role Responsibilities? Here's What You'll Do

Diagnose and resolve more complex technical issues related to the company's software products
Specializes in areas or modules of the product
Provides feedback on the area of specialization to R&D.
Participates on technical forums
Manages communications to customers, at all levels, to maintain positive relationships.
Experienced user of information and GenAI tools and training to provide consistent, high levels of customer satisfaction.
Participates in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
Contributes to online knowledge base of known issues/solutions.
May mentor Associates and Support Engineers.
May contribute in the team recruitment process by serving on interview panels.

What We'd Like to See

Working knowledge of Informatica Cloud, PowerCenter, PowerExchange, other ETL tools, SaaS platforms, and/or data management tools is desirable.
Experience with on-premises and cloud databases such as Oracle, SQL Server, PostgreSQL, Snowflake, Databricks, and ADLS.
Experience with the z/OS platform (including JCL and IBM utilities), database technologies like DB2, VSAM, and non-relational databases such as IMS and ADABAS are an added benefit.
Knowledge of concepts such as Change Data Capture (CDC), Slowly Changing Dimensions (SCD) types, and database logging.
Experience working with various operating systems including Linux, Windows, AIX, and Mainframes.
Understanding of computer networking concepts.
Excellent written and verbal communication.
Seasoned, experienced professional with a full understanding of area of specialization who resolves wide ranges of issues in creative ways.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Expands skills and practical knowledge by routinely working with experts in the field and outside of immediate team/area/segment.
Well developed knowledge of relational database management and Cloud software services theory and practices.
Strong analytical and problem solving ability.
Highly adept at customer relationship and issue resolution communication skill.

Role Essentials

BA/BS or equivalent educational background is preferred.
Minimum 5+ years of relevant professional experience.

Perks & Benefits

Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

About Informatica Informatica, a Salesforce company, is a leader in enterprise AI-powered cloud data management. Informatica helps organizations connect, manage, and unify their AI-ready data through its data catalog, data integration, governance, quality and privacy, metadata management, and Master Data Management (MDM) capabilities. Informatica continues to support and integrate with a broad ecosystem of partners while helping customers unlock the full value of their data and AI.

About Salesforce Salesforce is the #1 AI CRM, empowering companies to connect with their customers in a whole new way through the power of artificial intelligence, data, and trust. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Senior Technical Support Engineer - 38862