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Software Engineer

Location: Bangalore, Karnataka IN

Notice

This position is no longer open.

Job Number: 25969

Position Title: Technical Support Engineer

External Description:

Position : Senior Software Engineer/ Software Engineer

*Primary Responsibility:

This key individual will serve as Technical Support champion for both internal and external customers. The Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer.

Diagnose and resolve technical inquiries related to Informatica software products.

Manage communications to customers at all levels to maintain positive relationships.

Utilize information tools, training and experience to provide high level of customer satisfaction

Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products

Mentor and assist junior engineers to define action plans towards successful issue resolution and ensure customer satisfaction

Acquire specialized knowledge in specific Informatica Products

Liaise with Engineering and QA teams on technical discussions as required to ensure tracking and resolution of Change Requests

  • Review business procedures and processes to improve Quality of service

Requirements:

  • Bachelor’s degree in Computer Science or related technical field with 4+ years of industry experience OR Master’s degree in Computer Science or related technical field with 4+ years of industry experience in supporting mission critical software components
  • Strong experience in Linux OS scripting and architecture
  • Excellent grasp of relational database management theory and practices
  • Excellent written, verbal communication skills
  • High degree of analytical and problem-solving abilities
  • Team player who shares ideas and resources
  • Ability to work with minimum supervision

Desired:

  • Experience with Big Data technologies or Informatica Data Quality

The candidate must be proficient in spoken and written English to be able to communicate with Customers globally

City: Bangalore

State: Karnataka

Alternative Location(s) :

Community / Marketing Title: Software Engineer

Company Profile:

At Informatica, We “DATA”. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions.

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader, including amazing, energetic team members; a globally diverse workplace; and a company dedicated to your success, growth and advancement.

EEO Employer Verbiage:

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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Travel Requirement: Limited

Location_formattedLocationLong: Bangalore, Karnataka IN

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