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Ready to change the world? Here's where.

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join an inclusive group of globally diverse teammates.

Driven by our DATA values: Do good, Act as One Team, Think Customer-first, Aspire and Innovate, we are passionate about building and delivering experiences that accelerate data innovations. We encourage you to be yourself, grow with us and help create a world where data is poised for greatness.

Product Specialist

Location: Toronto, ON, Canada

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Job Number: 33234

Position Title: Product Specialist

External Description:

Product Specialist, GCS – Advanced Product Support

Our Team

Our team provides technical support for Informatica products. Informatica is complex, enterprise-level software application used by fortune 500 organizations. We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation within customers. We’re the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 12 years, in customer loyalty for the Data Integration sector, within the globe

Your Opportunity

We are looking for a Product Specialist, with a proven record of accomplishment in technical field to join our Advanced Support team.

As an employee with Informatica,

  • You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
  • Thriving in a fast-paced and complex Informatica environment, you’ll work with our Informatica Enterprise Data Catalog and Cloud Data Governance customers and solve their complex technical problems, related to the product, scanners, and Network etc.
  • On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena

Our Ideal Candidate

  • You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
  • You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
  • You comfortable working both independently and collaboratively.
  • You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
  • You are strong application development experience in Java/C++/Python, and have in-depth knowledge on Programming and systems (OS etc.)
  • Applying your superior business acumen and resource management skills you meet requirement and set the example for good work procedures. In addition to the attributes mentioned, you’ll also be able to:
  • Inspire and motivate people to rally support behind the vision, make it sharable by everyone.

Your Responsibilities

This key individual will serve as Product Specialist for both internal and external customers. The individual will work closely with internal development and support staff to solve technical product problems and provide third line support.

Primary responsibilities involve troubleshooting complex technical problems and working with the customer and Informatica development to resolve technical roadblocks. This individual will also facilitate, drive and support the customers' implementation process, working closely with our customers' implementation teams and Informatica technical support engineers. Individual will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.

Additional responsibilities include but are not limited to the following:

  • Manage technical issues daily. Assess, isolate and diagnose the problem, suggest potential fixes to R&D and resolving the issue.
  • Provide technical assistance(/advise) to support engineers, partners, sales engineer and post-sales consultants.
  • Provide root-cause analysis for customer issues.
  • Replicate product bugs to determine the problem root-cause(s), issue work-arounds and solutions.
  • Coordinate with Quality Assurance and Engineering teams assist in identifying, reporting and resolving product defects.
  • Contribute knowledge via authoring (/reviewing) whitepapers, articles etc.
  • Provide regular reports to management that measure the effectiveness of the technical support function.

Your Qualifications

  • A BS/MS in Computer Science or related technical field,
  • 2+ years of industry experience in Developing/supporting mission critical software components.
  • Experience as programmer in Java/C++/Python, good understanding about REST APIs
  • Debugging skills in Java/C++, Thread & Heap dump analysis.
  • Experience in Relational Database Systems (MongoDB/Oracle/DB2)
  • Experience with LINUX, Unix operating systems
  • Ability to work with minimum supervision.
  • Ability to work under own initiative and respond to peaks in demand.
  • Excellent written and verbal communication and problem-solving skills are essential.
  • A high degree of analytical and problem-solving abilities.
  • Constructively work together as a team, sharing ideas and resources. 

Nice to Have

  • Experience with AWS/Azure/GCP Cloud Ecosystems 
  • Experience in Solr
  • Experience in Security (SSL / Kerberos)

 

 

City: Toronto

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Product Specialist

Remote LinkedIn Hashtag: #LI-Remote

LinkedIN Hashtag: LI-RP1

Company Profile:

Where data is poised for greatness

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.

EEO Employer Verbiage:

We’re driven by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations.

Perks and Benefits:

  • Inclusion, diversity, equality and belonging (IDEB) – our commitment to fostering a culture that celebrates our unique differences 
  • Comprehensive and competitive health and wellness benefits, including paid parental leave and adoption benefits, and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Global recognition program for employees and leaders to reward and recognize each other
  • Global learning organization with mentorship opportunities and a tuition reimbursement program to support your professional and personal growth
  • Equity opportunities and a robust employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
  • Referral Bonuses

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at www.informatica.com, LinkedIn, Twitter, and Facebook.

 

  

Travel Requirement: Limited

Location_formattedLocationLong: Toronto, Ontario CA

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